Associate III, Customer Service

Description:

Description:

Boehringer Ingelheim is hiring an Associate III, in the customer service team, at our Newport Labs facility in Worthington, MN.  Newport Labs supports livestock producers and helps protect national protein supply by manufacturing custom-made, vaccines, mainly for swine and cattle.  The Company is offering a $1000 Sign-On bonus and Relocation benefits (when applicable) for qualified hires.  A passion for science, technology and animals drives our employees. We believe that people and animals are connected in deep and complex ways, and our employees are committed to enhancing the well-being of both. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies’ success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim’s high regard for our employees.

In this position, the incumbent ensures customer satisfaction through timely, efficient and accurate service and supports Regulatory Affairs department in the processing of post approval regulatory documents and assists department in various regulatory activities.

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Duties & Responsibilities:

• Responsible for processing product orders.  Insure records and documents for autogenous orders are properly filled out and maintained.
• Coordinates with Regulatory Affairs colleagues to update and maintain relevant regulatory processes and databases in compliance with government regulations and BI procedures and policies.
• Assists in various regulatory activities, such as compiling submission related documents, development and review of department procedures, file maintenance, record retention, state registrations and support to colleagues.
• Responsible for assisting external customers with various requests. Including, but not limited to: shipment of product and /or diagnostic shippers, additional diagnostic testing, status of product orders/diagnostic testing, inquires on pricing for diagnostics/autogenous, placement of autogenous orders.
• Awareness of up-to-date information regarding pricing, special offerings, pricing programs and promotions.
• Responsible for entry of all diagnostic submissions in USA LIMS.

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Requirements:

• Associates degree, preferably with a science focus, from an accredited institution required.
• Bachelors degree, preferably with a science focus, preferred.
• Minimum of one (1) year of experience in a role working with documents requiring a high attention to detail
• Ability to interpret and follow applicable government regulations and company procedures and policies.
• General knowledge and respect for regulatory compliance is important.
• Requires significant attention to detail and maintaining a high standard for accuracy and efficiency.
• Demonstrates attention to detail and multiple task management
• Requires minimal supervision
• Excellent verbal and written communication skills; good interpersonal skills
• Proficient in Microsoft Office (Word, Excel)and Adobe Acrobat required.  Microsoft Dynamics, Great Plains, USA LIMS, HerdPoint, NCAH Portal, archive systems and/or compliance related databases preferred.
• Ability to work within a structured, fast paced environment, delivering personalized service.

Eligibility Requirements:

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.

Who We Are:

At Boehringer Ingelheim we create value through innovation with one clear goal: to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company we focus on long term performance. We are powered by 50.000 employees globally who nurture a diverse, collaborative and inclusive culture. Learning and development for all employees is key because your growth is our growth.

Want to learn more?  Visit boehringer-ingelheim.com and join us in our effort to make more health.

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.