Associate Business Analyst (production support & operational initiatives)

Church Pension Group (CPG) is a financial firm located in Midtown Manhattan. CPG was founded in 1917 to provide pension benefits to eligible clergy of the Episcopal Church. Since then, its mission has expanded to include life and disability insurance, health benefits, property & casualty insurance, and publishing.

The Associate Business Analyst is primarily responsible for managing day-to-day activities of the governance model, leading a cross-functional team to define, prioritize, resource, and complete production support enhancements and operational initiatives (OIs) for Client Benefits and Education (CBE), Church Insurance Corporation (CIC) and Church Publishing Incorporated (CPI). In addition, the incumbent acts as liaison between CBE, CIC, and CPI business units and ITS to identify and deliver solutions through system enhancements and data governance. Utilizing best practices as defined by established governance models, the Associate Business Analyst is responsible for planning, managing, and tracking product enhancement requests and operational initiatives for CBE, CIC, and CPI business units.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Lead the cross-functional governance team responsible for defining and prioritizing production support enhancements and OIs to improve the efficiency and effectiveness of CBE, CIC, and CPI business units in support of overall business goals. Manage day-to-day activities of the governance model.
• Assist Business Analyst in analyzing the effectiveness of the governance model used to prioritize and manage production support enhancements and OIs, recommending improvements to mature the governance model and increase its effectiveness.
• Track and monitor the progress of production support enhancements and OIs, developing realistic deadlines for requirements, development, and testing and ensuring the deadlines are met. Liaise with ITS to schedule and provide updates on upcoming and in-progress ITS work. Attend daily stand-up and planning meetings.
• Lead cross-functional teams to develop business requirements for production support enhancements and OIs. Responsible for ensuring that impact analysis, data governance requirement reviews, and other criteria necessary to develop complete and accurate business requirements are completed. Liase between business units and ITS during functional requirement development.
• Manage and coordinate User Acceptance Testing (UAT) for CBE, CIC, and CPI production support enhancements, OIs, and projects, including resource scheduling, kick-off meetings, test script development, troubleshooting, and bug reporting. Partner with project management, business units, developers, and QA to manage UAT, remediation of issues found during testing, and deployment of the approved product. Coordinate with business units to ensure appropriate staffing resources are available for requirements development and UAT.
• As data steward, serve as Subject Matter Expert for assigned data domains, with accountability and responsibility to define, control and maintain data and business rules within those domains. Represent viewpoints of data from a business standpoint.
• Assist AVP, Business Operations with prioritized initiatives.
• Perform other related duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong communication and team-building skills, with the ability to communicate complex issues clearly and collaborate with colleagues, ITS staff, and senior management.
• Ability to manage, track, and monitor multiple initiatives simultaneously. Proven ability to deliver results with minimal direction.
• Proven problem solving and analytical skills. Ability to process information quickly and act to resolve issues.
• In-depth understanding of, and ability to effectively utilize, core CPG and business-specific applications and systems.
• Experience working with Agile development methodology.
• Experience in working with project and ITS management tools, including PowerSteering, Wrike, Monday.com, and Jira.

EDUCATION and/or EXPERIENCE:

• Bachelors or combination of education and experience
• 3+ years of related work experience.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Extensive use of computer keyboard

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional office environment
• Home Office

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Please understand that, as a general policy, CPG does not sponsor visas.

EOE: Minorities/Female/Disability/Vet/Sexual Orientation

If you are a CPG employee, please use your CPG email address when creating your profile to apply.

We are currently in a work from home posture, planning to return in February. We are evaluating options for flexibility at this time.