Application Support Analyst

Company Overview

A vibrant company culture founded on the pillars of family, gratitude, and service.

A portfolio of international brands dedicated to innovation in the personal beauty industry.

A diverse team of talented professionals, united in their vision of achievement and growth.

Welcome to Alcora.

Built upon the foundation of four brands united in purpose—L’EUDINE Global, MONAT, Project Beauty and B&R Products, Inc.—Alcora is perfectly positioned to lead the beauty and wellness industries in Latin America, North America, and beyond for decades to come.

With its headquarters and manufacturing facilities located in the spectacular city of Miami, Alcora boasts an energetic, exciting corporate culture and a family of passionate professionals who thrive on the pursuit of excellence.

Job Summary

The Application Support Analyst will work as a member of the Monat Global Tech Application Support.

The Application Support Team is responsible for the maintenance, and support of Monat’s business applications.

Responsibilities

• Identify and resolve issues within the various applications supported.
• Develops, grows, and maintains effective working relationships with the internal users of the software, IT Staff, and internal team members from all departments.
• Develops, grows, and maintains effective working relationships with external vendor partners.
• Demonstrates a high level of composure, professionalism, communication, and knowledge to contribute to Company’s strong emphasis on customer (internal and external) satisfaction and loyalty.
• Conducts problem analysis and resolution using basic troubleshooting skills, documented procedures, and available tools.
• Creates documentation for internal and external publication (as necessary)Strives to acquire and maintain a current knowledge of products, Support procedures, practices, and policies.
• Works under immediate supervision but is self-motivated and can work independently in a high-volume, high-stress, high-fun, high excitement environment.
• Typically reports to a supervisor or manager
• Uses application management software and tools to investigate issues.
• Has an advanced level of understanding in proper methodologies for troubleshooting software

Qualifications

• High School Diploma or equivalent
• 2
  – 4 years of experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems.
• Prior experience working in customer service positions
• Excellent skills in the following areas: Follow-up, organization, analytical, flexibility, and internal processes.
• Excellent communication skills (written and verbal).
• Team player with the desire and capability to step in as needed to ensure the achievement of the department’s goals.
• Must enjoy working with computers, business applications