Application Support Analyst

Are you ready to explore a world of possibilities?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Why You’ll Love This Job:

Application Support Engineer role will be responsible for providing technical support of all the applications within the Risk & Data Services department for the SIFMU/Risk/Data Services areas. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern for our department. This role is encouraged to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and bring up technical support incidents where necessary.

Your Primary Responsibilities

• Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
• Provide 24×7 support for event monitoring, incident triage and partner concern
• Provide support to all applications on a shift basis, handling any activity for any region within the local time zone coverage
• Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
• Support for change management and execution of DTCC’s production application services
• Client support team engagement to assist with application related incidents, client testing and integrations
• Support disaster recovery test planning and execution – application environment review, shutdown, start, verification, troubleshooting
• Support risk and control processes into day to day responsibilities to monitor and mitigate risk; raise appropriately
• **NOTE: Responsibilities of this role are not limited to the details above. **

Talents Needed For Success:

• Minimum 3 years of experience in application production support and team management
• Knowledge of system administration – system configuration management, resource sharing, operating system fundamentals
• Knowledge on application support – basic programming skills, log reading and analysis
• Experience in managing multiple platforms (Operating systems – UNIX, Linux, Windows)
• Mainframe experience is a plus
• Scheduling technology experience(Autosys, CA Scheduler)
• Understanding of different technologies and applications:
• Networking and Storage technologies – TCP/IP, EMC, NetApp, HP, Cisco
• Database – Oracle, Sybase, MS SQL, DB2, Greenplum, Snowflake
• Middleware technologies – Websphere Application Server, Websphere MQ, Java, JRE, Nutanix
• Clustering technologies – Veritas, Red Hat, and VMWare vSphere, Containers
• Cloud Computing – AWS, CloudWatch, Cloud Formation, Azure
• Programming and scripting – ability to establish automation, write scripts (Perl, Python, Chef, Puppet) or implement system solutions
• Ability to troubleshoot and resolve IT problems
• Customer service and communication skills
• General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.

We offer top class training and development for you to be an asset in our organization!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About DTCC

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

Our work environment favors openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.