Alliance Data: Call Center Collections

It’s fun to work in a company where people truly BELIEVE in what they’re doing !Job SummaryThe Payment Solutions Associate receives and/or makes outbound calls to negotiate settlements or secure payment arrangements with customers who are past due on their credit card accounts, with the purpose of bringing their accounts current.

Job Description Retention Bonus $1,000Negotiation Make outbound or receive customer calls to negotiate settlements or secure payment arrangements.

Customer Experience .

Provide quality customer service to secure payment arrangements for customers who are past due on their credit card accounts.

Documentation and Technology Manually dials, skip traces or utilizes automated dialer to communicate with customers and make payment arrangements to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality.

Uses computer to enter payment arrangements into care systems.

Time Management Utilize time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment.

Reports to: Supervisor or Manager Working Conditions/ Physical Requirements: Call Center environment; job requires sitting the majority of work day.

Schedule flexibility to work 40 hours per week including days, evenings and weekends Direct Reports: None Minimum Qualifications :High School Diploma or equivalent education Preferred Experience:Collections, call center, or sales experience #INDURGENT Education: High School Diploma (Required) Certifications: Work ExperienceSkills Computer Literacy, Data Entry, Mathematics, Microsoft Office, Negotiation, Oral Communications, Problem Solving, Typing, Written CommunicationAbout Alliance Data Card ServicesAlliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services.

Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years.

Follow Alliance Data Card Services on Twitter , Facebook , LinkedIn and Instagram .

About Bread ®A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers.

Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value.

Follow Bread on Twitter , Facebook and LinkedIn .

Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, an S& P MidCap 400 company that consists of businesses that together employ approximately 8,000 associates worldwide.Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).All job offers are contingent upon successful completion of credit and background checks.Alliance Data is an Equal Opportunity Employer.Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.Alliance Data participates in E-Verify.Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws.

Applicants with disabilities may contact Alliance Data to request an arrange for accommodations.

If you need assistance to accommodate a disability, you may request an accommodation at any time.

Please contact the Recruiting Team at taops@alliancedata.com .

Job Family:Care Center Operations Job Type: Regular