Alaska USA Federal Credit Union: Consumer Lending Account Support Officer I

Overview:Reports to: Consumer Lending Account Support SupervisorFunctions Supervised: NonePrimary Functions: Responsible for credit reporting and disputes on consumer loans, discontinuance and suspension of services, department reporting, and loan amendment processing.Duties and Responsibilities:Responsible for processing credit bureau disputes and related functions on consumer and real estate accounts.Responsible for matters relating to identity theft associated with member and non-member accounts.Responsible for processing all member requests to invoke Service Member Civil Relief Act.Responsible for review and subsequent actions associated with all non-amortizing, paid ahead, substandard, and unclassified loan reports as assigned by the Account Support Manager.Responsible for processing requests for suspensions and discontinuances of member services.Responsible for processing loan extensions, modifications, and refinances for consumer and real estate loans.Perform other duties as assigned.Qualifications:Education: Associate’s Degree in Business AdministrationCreditable Experience in Lieu of Education: Two years of experience with a financial institution, with duties and responsibilities similar to those described above.Experience/Skills: In the opinion of Consumer Lending Management applicants must display the aptitude and ability to efficiently administer varied assignments related to duties and responsibilities.

Must have and be able to display strong oral and written communication skills.Tenure: Consumer Lending Account Support Officer II or III, Category 11 or 10, requires meeting proven acceptable performance standards as established by management.

Directly related work experience and/or accelerated training completion may be substituted for tenure.Equal Opportunity Employer