Airport Agent – Customer Service

Overview: Who we are:Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?

If so, read on Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.We offer:Amazing employee flight privileges within the American Airlines global networkTraining and development programs to take your career to the next levelComprehensive health and life benefits (subject to location)Pay: $16/hr Responsibilities: How will you make an impact?ResponsibilitiesAssists passengers with claims for lost/damaged luggage.May provide announcements to passengers explaining baggage procedures and offering assistance to the disabled when reaching the baggage claim area.Remove unclaimed bags from carousel.Stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas.

May be required to handle same items multiple times.

Baggage could weigh between 33.3 lbs.

and 75 lbs.Track and reconcile all claims filed by customers.Push/pull baggage cart using two hands and with forces between 51.4 lbs.

and 70 lbs.Push/Pull baggage cart using two hands and with forces between 51.4 lbs.

and 58.5 lbs.Occasionally twist and turn upper and lower back when retrieving/placing luggage from carousel or luggage storage area, and when retrieving items from printers at desk.

Qualifications: Who are we looking for?RequirementsMinimum age: 18 High school diploma, GED, or international equivalentPossess a valid, unexpired and unsuspended drivers license; some license restrictions may prohibit a candidate from qualifying for this positionAbility to work rotating shifts including days, overnights, weekends, holidays, and rotating days offFlexible to work additional hours with short notice when operationally necessaryMust be able to carry, bend, lift and turn with bags weighing up to 75 lbs.Must be customer focused, detail oriented, and interested about the airline industryAble to communicate in a clear, polite, and friendly manner Must be comfortable working with computers and ability to learn new computer programsMust be able to read, write, fluently speak, and understand the English languageAuthorized to work in the United States without sponsorshipPlease note: The description is intended to provide a brief overview of the position.

Its not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position.

Duties and expectations may be subject to change at any time.Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world.

Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles.

Connect with Envoy on TwitterEnvoyAirCareers, on InstagramEnvoyAirCareers, and on Facebook atFacebook.com/envoyaircareersandFacebook.com/EnvoyPilotRecruitment.