Airline Customer Service Agent

Principal Duties and Responsibilities:

Our employees must keep both the company goals and customer expectations in mind when completing their daily tasks. Responsibilities include retrieving computerized passenger and flight information, assisting customers with special needs, wheelchair and electric cart assistance.

Minimum Qualifications:

• Successful completion of training course
• At least 18 years of age
• High school diploma or GED
• Valid driver’s license

Preferred Qualifications:

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment:

• Use of computers and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist disabled customers

Starting Salary: $11.50/hr

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.

Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.

M/F Disabled and Vet EEO/AA Employer