After Delivery Customer Service Representative
Gorman's Furniture Inc
This is a Full-time position in Farmington Hills, MI posted November 27, 2021.
Michigan’s premier home furnishings retailer has immediate opening for Full-Time After Delivery Customer Service Representative.
The position provides customer service and clerical support for the store.
It also assist customers in resolving their questions, concerns and issues on purchases.
Essential Duties and Responsibilities:
Schedule service techs-order parts-replacements
Assist customers in resolving services and delivered goods
Microsoft office computer proficiency
Answer incoming telephone calls; direct callers to the appropriate person
Recording details of comments, inquires, complaints and actions taken
Process customer invoices and payments on purchases
Ability to effectively communicate verbally and in writing
Strong customer orientation with excellent interpersonal communication skills
Responding to customer inquiries promptly
Demonstrated ability to handle multiple tasks simultaneously
Be organized and neat
Multi task
Team player
Applicants will be required to undergo and pass a background screening, a pre-employment physical and drug screen.
Requirements:
High School Diploma or equivalent
A minimum of one (1) year of office customer service or related retail sales experience, furniture/design knowledge preferred
Training provided
Days and hours to be discussed with manager during phone consultation
Flexible schedule to be discussed with Store Manager
Salary: $15.50 an hour
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
COVID-19 considerations:
To keep our employees as safe as possible, we’ve installed clear plastic barriers and provided masks, gloves, and hand sanitizer.
Ability to commute/relocate:
Farmington Hills, MI 48335: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Work Location: One location
