90-Day Temporary/Seasonal Customer Service Representative

This is a 90-day Temporary/Seasonal Full-Time Position to Support Several of our Clients During the Holidays.**
What Our Team Is Saying
“I have been through a string of organizations in the years since I moved to Raleigh.

Without exaggeration, this is the best company I have ever worked for anywhere.

They are honest and direct and rarely is there a time when their promises do not match their actions.”
“They create a great work environment in and out of the office; and have an open door for whatever you may need!”
“I like the freedom you have as an employee at CustomerHD you never feel like you are coming to “work”.

Everyone is friendly we have fun, but we also make sure to bring in excellent results for all of our clients!”
“This company is above and beyond the absolute best place I have ever worked.

I have never seen people in leadership roles care so much for their team and do so much for them to make the workplace environment an open, welcoming and just cool place to be.

The people are some of the best folks I have ever had the pleasure to work with!

I love this company and their vision, and I will be here supporting them in any way I can for a long time.

This is my family!”
It is our mission at CustomerHD to redefine the world of “customer service”.

Our team is where that starts.

They are the secret sauce… they’re a group of some of the coolest, most interesting, diverse people you’ll ever meet, and we’ve all got each other’s backs.

If you’ve not found the spot you seem to fit in… CustomerHD could very well be it.
WORKING ENVIRONMENT
Train and work from our Raleigh, NC office for 3 weeks, then you are guaranteed the option to work from home based on performance We will provide you with all of the equipment you need to be successful at CHD!!

ADJUSTABLE STANDING DESKS IN OFFICE!

Because you’ll typically be sitting for most of the time, your desk allows you to get up and stretch occasionally.

Your circulatory system will thank you!

Office desks spaced AT LEAST 6-feet apart for social distancing.

Hand sanitizer and disinfectant wipes on every corner; VIRTUAL meetings whenever possible; On-premises showers, kitchen and kitchenettes, and FREE COFFEE (supplied by 321 Coffee, check them out!) Great quiet rooms for breaks.
About The Job
As a Customer Service Representative, you are a very important part of our team.

You will be fielding customer inquiries & finding innovative ways to respond using email, live chat, social media, and primarily phones.
Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same.
You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you!
Requirements
Employment will be contingent upon passing a background check**
Key Job Responsibilities
Train and work from our Raleigh, NC office for 3 weeks before transitioning into a work from home position; Talks to customers via email, online chat, phone and social media to resolve their questions or concerns; Maintains and updates customer information as necessary; Calmly attempts to resolve and de-escalate any issues; Escalates calls to supervisor when necessary and appropriate; Provides feedback reports on call issues related to downtime and/or training issues.
Education And Experience
Minimum 6 months customer service experience required (ex.

receptionist, community service, retail, front end restaurant, telemarketing, etc.); High School diploma or GED equivalent required; Amazing customer support presence (people can literally hear you smiling); Must be able to type a minimum of 40 WPM; Basic computer knowledge; Ability to navigate multiple screens; Proven ability to work as a member of a team is required; Must be able to speak and read English clearly, professionally and fluently; Proven oral & written communication skills; Experience using computers, phones and apps.
Benefits
Pay: Starting at $13.00 an hour + $500 stay & performance bonus (certain qualifiications apply)
Type: 90-Day Temporary/Seasonal Full-Time (40 hours a week).

This position ends January 15th, 2022.