4G/5G Tier 2 Network Support EMS SME

4G/5G Tier 2 Network Support EMS SME

Location: Lewis Center, OH

***All interested and qualified candidates can please contact Schuyler Moose at

Description:
We are looking for a 4G LTE / 5G NR Tier 2 Network Support EMS SME to join our Wireless Networks team.

You will be a key contributor being technical interface, on-site to customer market teams.

You will have your finger on the pulse of the customer’s regional network.

You will be a subject matter expert in Samsung’s Element Management Server (EMS) and help to educate our customer’s in the region on the product.

Additionally, you may assist the RET and eNB configurations, help to improve the network health, make product improvement recommendations and repair the network.

Essential Skills, Duties and Responsibilities:
Strong knowledge and experience with 4G / 5G RAN Element Management Systems Strong communication and presentation skills for execution of technical training of the Samsung EMS in a one on one or group setting Strong customer focus Knowledge of EMS protocols, purposes and use cases Experience with management server installations in customer central offices Working knowledge of 4G and/or 5G 3GPP technologies Must be able to drive for resolutions with other Engineering teams Provide 24/7 on-call support as needed for commercial Network outages and network performance issues within the region Experience working with development teams to communicate customer enhancement requirements Experience with wireless network architecture, protocols, RF optimization and standards Knowledge of wireless network deployments, installation and commissioning Be able to review various Engineering MOPs and identify missing steps or issues Assist in resolution of high severity issues to meet SLA requirements 24×7 Willing to travel to customer locations within your region often by automobile
Success Criteria:
Ability to provide in person guidance and support to customers at their premise anywhere within the region Once trained, provide effective support of EMS questions from the customer with minimal support from others on the support team Assist the regional support teams located in Plano, TX.

with high severity events, ticket resolution and focused customer engagement to resolve issues
Other Skills:
Develop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage) Familiar with RLC/MAC layer, different types of control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts, etc.

Background / Experience Desired:
Previous experience working with 4G / 5G wireless Network Management or Element Management Systems in an SME role Previous experience working in a wireless field engineer with a Tier1 carrier Previous experience in a support role with a leading network equipment manufacture technical sales presentations in writing, through email, reports, or orally, to an audience of high technical skills, management and operational experience.

Education, Work experience and necessary Skills & Attributes:
BS EE or CS required (preferred MS ESS or CS)
– with at least 5 years of telecom work experience Good knowledge of wireless network architecture concepts especially in RAN domain Good knowledge of UNIX/LINUX operating systems preferred Strong customer support experience Good analytical skills to investigate and evaluate trending data for issue resolution Ability to develop scripts and tools to aide with the reports generation and analysis will be a plus

EEO Employer

Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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