100% Remote Clinical Support Analyst with Thriving Fortune 10

Clinical Support Analyst

Fortune 10 Health Company

Remote

Contract-to-Hire

Work hours?

Primary hours of 8-5 PST, and off-hours support as needed (need someone to work the later shift for US – ideally West Coast)

Please provide a summary of the project/initiative that this candidate will be working on?

Clinical application support – Supporting the monitoring, triage of incidents and working with our business partners.

Please describe the team the candidate will be working with – how many members?

6-7 resources within global support team

What is the break-down of the team skill sets?

All hands on support resources

What are the top 5-10 responsibilities for this position?

-Monitoring systems

-Tracking issues

-Handling basic L1, L2 support

-Partner with business on issue to triage

What does the ideal candidate background look like?

Clinical, PBM healthcare experience a plus

What skills/attributes are desired?

– Hands on technical resource

– Knowledge of monitoring tools

– Ability to triage and determine priorities while working with business

– Ability to manage multiple tasks

– ETL knowledge (2+ years)

– PEGA knowledge or awareness (nice-to-have)

– Database knowledge for managing performance or other metrics

– Ability to work with other vendors

Associated topics: aseptic technique, bacteria, dietetic, disease, food, immunoassay, injury, nutritionist, patient, virus