Virtual Receptionist – Fully Remote
Ruby Receptionists
This is a Full-time position in Phoenix, AZ posted December 22, 2021.
- Ask us about the variety of shifts available!*
Shifts range from 20 to 40 hours per week, with start times as early as 5:00am PT/7:00am CT. We also have shifts that include a combination of weekday and weekend days – let us know what works for you! For more details about working for Ruby and the Virtual Receptionist role, check out our Careers site: ruby.com/careers
- This position is fully remote. See working conditions for more. *
If your true calling is to make other people’s day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses and ultimately to do our part to make the world a better place. If this mission is important and resonates with you, come grow with us!
Starting wage in Missouri & Kansas
0-3 months $15.75 | 3-6 months $16.50 | 6-12 months $17.25 | 1 year $18.75
Starting wage in Oregon & Washington
0-3 months $16.50 | 3-6 months $17.25 | 6-12 months $18.00 | 1 year $19.50 and it only gets better from there!
What is a Virtual Receptionist?
What is a Ruby Virtual Receptionist?
Our proprietary technology enables us to be a virtual extension of our customers’ teams 24/7/365, and make a direct impact on their businesses every day. If you’re a speedy typer who loves tech, and customer service, read on!
On any given day, you could be taking a detailed message for an attorney in one interaction, to connecting a caller with their wedding planner in another. You will be speaking with folks from all walks of life across a variety of industries – the only thing that remains the same is your welcoming tone. We give our customers the personalized service and interactions they deserve, making meaningful connections that help their businesses grow and thrive.
Top Accountabilities
- Adhere to Ruby’s call-handling expectations, accurately completing over 200 calls per day, limiting personal bias while answering calls professionally in your own Ruby tone.
- Create exceptional caller experiences that delight and WOW by seeking opportunities to make meaningful connections with customers and callers. WOW them!
- Maintain accuracy, mindfulness, and a strong attention to detail in written communication. Cross “T’s” and dot “I’s,” use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
- Multi-task in a fast-paced, technology-rich environment. Toggle between two screens and utilize multiple applications simultaneously, while delivering exemplary caller experiences.
- Precisely and consistently follow call-handling instructions on every call. Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen.
Your Work DNA
- You are tech-savvy and can multi-task navigating multiple screens and systems, while seamlessly navigating a conversation with a caller or customer live and in real-time.
- You are positive and professional with a high degree of emotional intelligence. Your can-do attitude is amplified when you are handling multiple tasks at once.
- You diligently follow instructions yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a fantastic virtual first impression for a wide variety of businesses from attorneys to healthcare offices.
- Your laser-focus and high attention to detail allow you to accurately depict the spirit of a message, while distilling the content to ensure it is concise, relevant, and meaningful to coworkers and to the customer. You are incredibly well-written.
- You are a team player, both reliable and present in your role. Your Coach and teammates can count on you to do what you say you’ll do.
Qualifications
- 1 year of professional/administrative customer-facing experience; remote working experience a plus!
- Willing and able to deliver service to a variety of industries without bias and with empathy
- Enjoys technology and adept at using and troubleshooting in new and complex systems
- Skilled at navigating difficult interactions while remaining professional and service-oriented
- Typing speed: 40 WPM and able to pass e-Skill assessment
- Bilingual Spanish/English is a plus!
- Call center experience, preferred
Requirements for Working Remotely
