Receptionist – Rogers Park

Overview: The Receptionist will provide administrative support in monitoring waiting and reception areas for the organization.

They will assist clients and employees by answering and directing phones, providing information, and setting up rooms and computers for clients to receive telehealth services.

They will adopt a client-centered and trauma-informed service approach when interacting with clients.

This position is Part Time, M-F from 9 a.m.

to 3 p.m.
Responsibilities:
Monitor the waiting area on the second floor and provide coverage at the front desk.
Greet and screen visitors and link them to appropriate employees
Assist clients with starting telehealth sessions and prepare telehealth rooms for client sessions.
Answer incoming phone calls and connect callers to appropriate parties.

Provide information to visitors and clients, and reach out to colleagues to help resolve issues for clients.
Complete overhead paging as needed
Provide communication and direction to clients and visitors in the event of a building emergency or evacuation.
Provide administrative support to clinical and administrative teams
May need to provide additional hours of coverage between 7:30am-5:00pm as needed
Deal with sensitive and confidential documents/information in accordance with HIPPA laws and practices.
Participate in workgroups/committees as needed.
Perform other related duties and/or projects as assigned
Qualifications:
Must have received or be willing to receive the COVID-19 vaccination by the date of hire to be considered.

Proof of vaccination required.
Two years office and/or medical records experience or equivalent combination of education and experience preferred
Exceptional customer service and ability to work/interact with a diverse population
Excellent verbal and written communication skills
Ability to work collaboratively with others to achieve departmental goals.
Strong attention to detail; and ability to organize, coordinate, and prioritize work to meet deadlines.
Location: 1400 W.

Greenleaf, Chicago, IL 60626

Job Type: Part-time