Receptionist

Why Land Title:Land Title Guarantee Company is the largest locally-owned and operated title agency in Colorado with more than 50 offices spanning the State. Since 1967, we deliver unsurpassed transaction experiences for home buyers and sellers, real estate agents, lenders, financial institutions, attorneys and developers. With more than 50,000 successful closings a year, our team’s deep knowledge of Colorado real estate laws, customs and markets ensures excellence at every turn.Our Values: We are guided by our Company core values: excellence, efficacy, responsibility, altruism and honesty. These values guide our teams day in and day out and we take them seriously. Our customers put their trust in us time and again because we routinely provide the best customer service and transaction experience possible. We pride ourselves on building an inclusive and fun culture, where everyone feels part of the team and shares in our success.Employee Development: At Land Title, our most precious resource is our people. We invest in training and development, providing a variety of avenues for employees to grow and develop professional skills. We are proud to share that nearly 18% of our employees have been with Land Title for 15 years, and over 10% have been with us for 20 years or longer.Committed to Colorado Communities: Each year, Land Title supports numerous organizations across the state ranging from local food banks, to mental health advocacy groups, to youth athletics and relief for those impacted by wildfires. Leadership starts at the top and our executive team regularly donates their time to professional and civic organizations that promote and support the communities in which we work.Big Company, Small Company Feel: As a family-owned business, and with more than 700 employees across the state, we continuously strive to ensure everyone feels connected and has a voice. Feeling appreciated, advancement opportunities, teamwork, and incredible benefits are key themes often cited by employees in our employee satisfaction surveys. And, once it is possible, we will again host a variety of Company-wide events and gatherings to bring everyone together in person, such as at a Rockies game or at our annual State of the Land meeting.Other Good Stuff: We offer a robust onboarding program to train new hires, host monthly all hands meetings, hold a quarterly employee awards acknowledgment and a variety of Company-wide events. We provide excellent health care, a 401k plan and competitive vacation time. We set our employees up for success by providing them with the tools they need to do their job well. Other Company traditions include a free Thanksgiving turkey, Valentine’s Day chocolates and Halloween treats.Job SummaryThe Customer Experience Officer welcomes, assists, and provides information to customers, managing the flow of customers in and out of closing rooms. S/he may be responsible for order entry, file set up, and basic file processing; may also be called upon to create and/or manage office reports. This position is an on call position and hours are scheduled due to business need up to 40 hours a week. This position starts at $16/hour and is not benefit eligible, but is a great way to have some flexibility in your schedule and learn about the title insurance business. It can support a variety of offices across the metro Denver area.Your Day-to-DayCustomer Interaction* Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image* Answer customer inquiries in a timely and accurate manner; provide information to authorized persons, or determine who can best provide the information and route the request* Participate in department marketing activities which may include attending after-hours functions as requested or requiredPre-Closing* Efficiently coordinate daily closing activity, including closing room schedules, calendars, meetings, and events while focusing on customer needs, space limitations, and timely service* Process incoming customer orders by following work procedures for New Order Entry* Compile personal profile information of Seller(s), Buyer(s), or Borrower(s); when applicable load into available customer management softwareClosing* Notify closers of customers’ arrival, guide customers to closing rooms, and coordinate clean-up of closing rooms, refreshment area, and lobbyOther Duties* Assist in the creating, preparing, and distribution of reports in support of the organization (e.g., customer satisfaction graphs, closing activity, etc.* Compile data for over/short report and escheating* Provide administrative assistance in document distribution (faxing, copying, shipping and mailing), typing reports and memos, maintaining computer-based and paper files, order and maintenance of office supplies, and performing other clerical tasks* Distribute incoming and outgoing correspondence and all package deliveries (Fed Ex, Express) to appropriate recipients* Proficient adoption of closing strategies* Maintain regular and punctual attendance; Work overtime as assigned* Perform other related duties as assigned by managerHiring Requirements* High School Diploma or Equivalent* Solid working knowledge of E-mail, Microsoft Office Suite, and Internet* Experience working in a customer service environmentThis position is $16.00 per hour and eligible for an annual discretionary employee bonus (dependent on Company and individual performance). This position is not benefits eligible.