Program Manager III

Job Description You will have the opportunity to lead programs for strategic business initiatives including product launches, infrastructure builds and process improvement programs to ensure predictable, consistent and successful delivery of strategic initiatives You will drive, plan, and run larger scale scope and budget projects with a high degree of complexity and risk.

You will also partner with key business partners to ensure a successful start-up and completion of programs and projects, which may span multiple functional areas or business units You will play a critical leadership role and serve as a critical issue point internally and externally.

In addition, you are the executive level communicator with the various teams during the entire program lifecycle.

You will also be able to provide leadership, vision, planning and support execution plans.

Programs typically cross multiple business areas and third-party entities.

As a Program Manager, you can look forward to: Providing an executive holistic view of the overall program and its respective projects to the organization and all business stakeholders Developing and leading strategic programs that deliver successful product launches and process improvement initiatives while ensuring predictable, consistent, and effective program/project delivery Engaging all business partners and 3rd parties in the program, aligned on expected outcomes and informed throughout the program through ongoing communication Working effectively with Infrastructure and Technology projects, Product, Marketing, Professional Services, Third Parties, Sales and Client Services teams as well as cross organizational areas, including account management and sales, to ensure product launch efforts and readiness for client purchase and use.

Delivering on program and project governance model, including agreed on roles, responsibilities, decision rights and clearly defined issue resolution plan.

Ensuring success measures are defined upfront to promote alignment and actively leading to the expected project outcomes Keeping progress report to all internal & external program members Communicating the project’s progress on an ongoing basis, ensuring progress throughout project lifecycle Facilitating alignment and approach for all related client business areas to meet One Objectives Establishing product launch standard methodologies and leading continuous process improvement efforts to build the practice of quality delivery and excellence Growing visibility by utilizing appropriate “inspection” practices to continuously improve program delivery Basic qualifications for consideration: Minimum 5 years’ experience in large-scale project and program management Experience driving large scale change efforts and leading resources in a matrix organization Minimal travel, less than 5% High School diploma or equivalent required; Bachelor’s Degree in business highly preferred Preferred qualifications for consideration: Experience working with financial institutions and understanding the operations and technical requirements to support them.

A working knowledge of tools like ServiceNow, Confluence, Teams, Dynatrace, Splunk, Moogsoft and others are a definite plus.

Ability to assess internal business processes and make recommendations for improvement Involvement in strategic product rollout a plus Professional Certifications a plus, such as PMP, Six Sigma