Patient Services Representative -Reception – Full Time 40 hour

Position Summary:The Patient Services Representative performs business office functions related to patient visits in the areas of switchboard operation, appointment scheduling and front desk patient reception/registration.Principle Duties and Responsibilities:Answer incoming telephone calls in a pleasant manner and dispatch appropriatelyRetrieve messages from answering service and distribute messages to the appropriate partyPrepare medical records accurately for upcoming appointmentsAppointment scheduling for six eye clinic facilities to include reschedules due to schedule changesRetrieve information from the electronic medical record system; process tasks within the systemMail reminder letters to patients and medical facilities as appropriateProcess returned mail update patient demographic information in computer systemGreets & register patients at reception deskAnswers basic billing and insurance questionsCollect/verify/maintain patient demographic and insurance information held in computer systemMonitor physician schedules and ensure all doctors are scheduled accurately according guidelinesPost self-pay charges and personal payments in computerBalance cash drawer and prepare bank depositsSell vitamins and specified eye care suppliesOpen and close clinic per department rotation scheduleAssist in training of new employees and cross-training existing employeesMaintain knowledge of satellite operations through regular communications with satellite staffResponsible as scheduled for duties assigned to each station within the rotationReview deceased patient records and make appropriate changes in the patient’s recordsResearch various patient services and make sure the service is billed on the correct patients’ accountProcess medical records releases according to guidelines for release of protected health informationAbility to cross-train and learn multiple areas of responsibility within the patient services roleAbility to respond to both external and internal customer’s needs in a timely mannerDevelop and maintain positive working relationships with other employeesOther duties as assignedWork Relationship and Scope:The Patient Services Representative reports directly to the Operations Manager.Knowledge, Skills, and Abilities:High School diploma or equivalent1-2 years customer service experienceDemonstrates knowledge of proper, safe, efficient usage of office equipment, computers, and software; working knowledge of Microsoft OfficeAbility to work in a fast-paced medical facility while adhering to HIPAA compliance regulationsWork Conditions:Work is generally performed at the main clinic; 800 N.

First Street, Wausau, WI.

Travel to satellite locations is required.

Hours of work will be dependent on the needs of the Clinic.

Requires the ability to sit or stand for extended periods of time.

Occasional lifting (30 pounds), bending, stooping, pushing, pulling, and climbing stairs is required.Acknowledgement:This job description describes the general nature and level of work performed by the employee assigned to this position.

It does not state or imply that these are the only duties and responsibilities assigned to the job.

The employee may be required to perform other job duties as requested by the Administrator or Board President.

All requirements are subject to change over time.

Reasonable accommodations will be made to those individuals with a disability.