Patient/Outpatient Services Coordinator (Medical Receptionist)

Patient/Outpatient Services Coordinator (Medical Receptionist) Position Summary: Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus at all times. Responsibilities: Complies with all Kootenai Health confidentiality and HIPAA standards Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and is able to provide information and direction as needed May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas. Ensures patient demographics and insurance information is maintained in appropriate scheduling systems Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments Obtains referrals and pre-authorizations as required and processes charges Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership Familiar with standard concepts, practices, and procedures within the field Regular and predictable attendance is an essential job function Competent to meet age specific needs of the unit assigned Patient Services Coordinator Requirements and Minimum Qualifications: High school diploma OR equivalent preferred Experience working in medical office preferred Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred Outpatient Services Coordinator Requirements and Minimum Qualifications High school diploma or equivalent preferred 2 years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler OR an equivalent combination of related education and experience required. Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred Working Conditions: Must be able to lift and move up to 10 lbs Must be able to reach arms above or below shoulder height Must be able to maintain a sitting position Typical equipment used in an office job Repetitive movements About Kootenai Health Kootenai Health has a solid reputation in the Pacific Northwest and has a rich history that spans nearly 60 years of innovation, achievements, and healthcare benchmarks. Our main campus is located in Coeur d’Alene, Idaho, and includes a 330-bed community-owned hospital. We have been recognized among large employers as the No. 1 Best Place to Work in Healthcare by Modern Healthcare magazine and are regularly recognized by Cleverly and Associates for providing value to our community. Three Time Magnet Designated since 2006 – This designation is nursing’s top honor, accepted nationally as the gold standard in nursing excellence. Kootenai was the first hospital in the Inland Northwest to receive this designation and the second in Idaho. Member of the Mayo Clinic Care Network – In 2014, Kootenai Health became the 30th member, a national network of like-minded organizations that share a commitment to better serving patients and their families. Kootenai Health is the first health care organization in the Pacific Northwest to be selected as a member of the Mayo Clinic Care Network, and, like all network members, will remain a locally-owned and independent health care provider. Most Wired / Wireless Hospital, Hospital & Health Networks – Kootenai is consistently named one of the country’s 100 Most Wired hospitals. In this same survey, Kootenai also earned a spot on the Top 25 Most Wireless hospitals. Three Time Great Workplace Award – Kootenai Health has been recognized as one of the most engaged and productive workforces in the world! As your next employer, we are excited to offer you: 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage Tuition assistance program 457 retirement plan Convenient near campus daycare Competitive salaries with a 12% differential for nights and an 8% differential for weekends An award-winning and incentive-driven wellness program Employee reward, recognition, and retention programs Professional development and leadership training opportunities And much more Have you considered a career at Kootenai Health? Maybe you should! Apply today!