Operations Assistant

OBJECTIVES/PURPOSE:
• Provides support to the plasma collection center, under the general direction of the Plasma Center Manager.

Primarily provides customer service, cleaning, and safety duties.

• All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities.

• Employees must also maintain complete and accurate records, in accordance with cGMP ACCOUNTABILITIES:
• Greets and ensures social distancing expectations for all visitors to the facility including new and repeat donors in a timely manner exhibiting strong customer service skills Health and Safety Services and Monitoring
• Taking Temperatures of Donors and Employees with I/R Thermometer
• Provides decontamination and sanitization services (hourly)
• Monitor and enforce safety protocols as necessary
• Reconfiguration specialist – ensuring social distancing within center, layout, crowd and line control during all hours, and critical line focus during peak hours
• Re-stock supplies for staff in production areas Customer Experience functions related to donors and staff that include but are not limited to: Donor Appointments:
• Verifying appointment times
• Assisting donors with future appointments
• Ensuring repeat donors scan in electronic system
• Creating or pulling donor record files
• Verifying prior donations
• Requesting identification for new donors
• Notifying the appropriate personnel that visitor/donor has arrived
• Contact donors to remind them of physical appointments
• Maintain orderly filing system, purging records as needed DIMENSIONS AND ASPECTS: Technical/Functional (Line) Expertise:
• Incumbent should have strong interpersonal skills and be an excellent communicator who can successfully interact with visitors and customers.

• Ability to perform basic functions on a computer; ability to type.

• Must be able to prioritize work and handle multiple tasks simultaneously
• Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.

• Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.

• Putting the patient at the center
• Building trust with society
• Reinforcing our reputation
• Developing the business Job Requirements: Interaction:
• Responsible for providing exceptional customer service to donors (external) and employees (internal)
• Attend staff meetings and other team meetings as required.

• Good verbal communication and customer service skills.

• Ability to multi-task and work as a team player.

Innovation:
• Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.

• Supports the center management team in identifying operational opportunities for continuous im-provement, initiating changes to center processes as needed, through use of company approved pro-cedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

Complexity:
• Production environment requiring the ability to walk and stand for the entire work shift.

• Requires occasional leaning, bending, stooping, crouching, reaching above shoulders and below knees and the ability to walk and stand for entire work shift.

May lift up to 5 lbs.

occasionally.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: Essential: High School Diploma or equivalent required Desired:
• Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.

• Experience in a laboratory, hospital, or other regulated environment is a plus