Medical Receptionist

DescriptionSummary:The Patient Access Lead Representative oversees the daily work flow of the Patient Access Services team for activity prioritization and process resolution. Supports the overall success of the department by demonstrating flexibility, collaboration, and cooperation in a team environment while maintaining a high level of production and service. Interviews patient or representative in a timely and efficient manner while securing all necessary information to create a medical and financial record. Prepares paperwork for the medical chart and billing folder. Determines financial status, obtain requirements needed for self-pay patients, requesting deposits, collecting deductibles and co-insurance and previous accounts due, writing receipts and balancing cash drawer. Obtain and appropriately routes the orders received from various physicians and patients. Adheres to high standard of customer service. May be performing Inpatient, Outpatient, or ER Admitting duties. Performs all other duties as assigned to promote efficient and effective operations for each.Requirements:Demonstrate proficiency and knowledge of Patient Access/Pre-Access operationsExhibit knowledge and compliance of regulatory requirements in Patient Access / Pre-Access Excellent communication and organizational skillsDemonstrate excellent customer service skillsAbility to apply principles of process improvementWillingness and recognized ability to develop, mentor and train other associatesMust be able to follow detailed instructions and perform repetitious tasks 45 wpm typing requiredComputer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, scanner, and credit card machines required Proficient in office automation applications such as Microsoft Office preferredSkilled in interpreting and analyzing data Ability to read, comprehend and retain informationDemonstrated contribution and achievement of department collection initiativesPerform mathematical calculations proficientlyKnowledge of basic medical terminology preferredTwo years of admitting experience, or one year of admitting experience plus one year of scheduling, insurance verification, business office, or equivalent experienceCertified Healthcare Access Associate through National Association of Healthcare Access Management (NAHAM) required Work Type: Full Time