IT Administrative Support

D.H.

Pace Company is hiring anAdministrative Information Technology Support representative to assist our Information Technology department.

You will be the central point of contact when internal customers (our employees) have computer, application, phone system, and mobile device questions.If you have a knack for computer systems and are good at explaining “how to…” please apply!JOB REQUIREMENTSHelp Desk Tasks:Serve as the IS point of contact for users by answering help desk phone and monitoring help desk ticket system.Process tickets, research problems, and determine actions needed.Provide functional and technical support to users.Maintain user forms.Send notices of system issues, outages, or major changes to users.Communicates/coordinates with appropriate departments/resources to resolve issues and outages.Troubleshoot and resolve issues.System Administration Tasks:Create/Delete user accounts.Create, Delete, or Change user information, permissions and security settings.Check to ensure nightly jobs run properly.Assist with data requests and cleanup (users, tables), and archiving.Monitor event logs and backups of remote servers, correct issues discovered.Set-up/configure mobile devices.Other Tasks:Provide end user and administrative training and documentation on new or modified applications.Maintain and enhance professional relationship with business users and others.Work as part of IT and business teams to achieve business goals.Other tasks as assigned.Qualifications:Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Skype)General understanding of databases.Excellent communication skills, both oral and written.Manage multiple priorities and be self-starting on tasks.Professional demeanor and positive attitude.College degree a plus.Must successfully pass Pre-Employment Drug Screen and Background Check.Why you should join the D.H.

Pace Team:DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 50 locations in24 states.The company is privately held and family operated for over 90 years, with company-wide sales in 2020 over $700M.Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play.

Our foundation of values represents who we are and what we stand for.

Values are never situational or circumstantial, they are always and forever.

Our core valuesare R.I.S.E.Respect, Integrity, Service, and Excellence.A few perks that you can expect as an employee at D.H.

Pace:Medical, Dental, and Vision optionsPaid HolidaysPaid-time off plan; 16 PTO days annually after only 1 year of service (10 days to start!)401k Retirement plan + Employer MatchCompany paid life insuranceDiscount program/DH Pace partnersDress for your day
– business casual/jeans friendly work environmentOpportunity for growth and developmentCompany: DH Pace CompanySuccessful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)