Front Desk Receptionist

Job Description WHAT WOULD YOU DO?

THE SPECIFICS Ensure high quality customer service.

Ensure a smooth flow of customers through the store.

Answer, screen, and forward incoming phone calls in accordance with NVI protocol.

Process and understand managed care plans.

Obtain and document information from the insurance company as needed.

Schedule and confirm appointments, follow-up visits and classes.

File all patient records daily and pull patient files for the next days appointments.

Check on status and notify customers when orders are in or of any delays.

Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.

Keep reception area tidy and presentable, with all necessary stationery and materials.