Front Desk Receptionist

Zuliani Facial Aesthetics is looking for an energetic, customer-service focused team player to join our Plastic Surgery Practice & Medical Spa. The hours for this position are Monday, Tuesday, Thursday and Friday from 8am-5pm, and Wednesday from 9:30am-6pm. This is an extremely high-touch customer service position. The ideal candidate is dependable, a positive communicator with a strong degree of self-motivation, and a strong a sense of urgency. This is an outstanding opportunity for an experienced receptionist and/or aesthetician.

Primary responsibilities are answering phones, scheduling appointments, checking in/out patients, and product & service sales. This position also involves thorough knowledge of aesthetic procedures and products as well as ensuring clients have an amazing overall experience.

Responsibilities:

• Contributes to team financial, operational and customer service goals.
• Adheres to and enforces proper sales techniques, practice policies, and procedures.
• Responsible for front desk operations, sales, and service including opening and closing the practice and keeping the appearance of the practice inviting.
• Assists in administrative tasks including maintaining accurate patient electronic records.
• Assists in maintenance and cleanliness of facility including keeping the practice fully stocked and well organized.
• Maintains expert knowledge of practice product lines and services in order to provide accurate information to patients and spa clients.
• Assists clients with general and specialized product and service questions.
• Utilizes computers, EMA, and PatientNow with skill and proficiency.
• Communicates effectively with the team and Dr. Zuliani.
• Answers phone calls, addresses client questions, and speaks with clients in a courteous and professional manner.
• Addresses and troubleshoots customer concerns and complaints.
• Checks-in and checks-out patients in a timely, accurate and professional manner.
• Accurately books, changes and cancels practice appointments.
• Provides assistance to providers as needed especially in regards to readying rooms, and keeping appointments running on time.

Requirements:

• Minimum of one year of front desk experience in a retail, medical practice, or customer service environment.
• Strong sales experience, with a proven track record of meeting sales goals.
• Must be able to multi-task and work in a fast paced environment as well as be detail-oriented.
• Ability to effectively communicate with clients on packages, specials, practice policies and procedures as well as with physicians/management regarding practice operations.
• Strong computer and typing skills including fluency in word, excel, email. EMA and PatientNow experience a plus.
• Knowledge of skin care products and the medical practice industry.
• An aesthetics license is also a plus.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• Customer Service: 1 year (Required)
• Aesthetic: 1 year (Preferred)
• Medical Receptionist: 1 year (Required)

Work Location: One location