Dupage Medical Group: Immediate Care Receptionist

PRIMARY PURPOSEResponsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management.

Complies with established company policies and procedures, HIPAA Privacy Rules and DuPage Medical Group Confidentiality Policy.

Ensures clear and timely communication including patient appointment status to clinical departments.

Assist in overall department work that may include overflow from other specialty departments and/or locations.Hours: Monday-Thursday 113:0am/1:30pm 8:00pm/10:00pm and Saturdays 7:30am-4pmMAJOR RESPONSIBILITIESCheck-in/Greeting Patients/ Patient SchedulingAcknowledges and welcomes patients and visitors.

Sets the tone for a positive experienceCheck in and schedules appointments, following standard specialty protocolAnswers multiple lines to fulfill patient needs over the phoneVerifies patient information, while documenting in their Electronic Health Record (EPIC)Cross-train and help as needed in other departmentsPerforms all other duties/responsibilities as assignedReviewing schedulePre-screen appropriate specialty patients based on departmental protocolMonitor schedules daily, ensuring that all open slots are filled same day and working schedule to remove ” Road blocks”Daily monitoring of patient scheduling reportsExam PreparationReview the Daily Appointment Report three to five days in advance for appointment and referral accuracyMINIMUM EDUCATION AND EXPERIENCE REQUIREDLevel of EducationHigh school diploma or GEDYears of ExperienceThree years of patient/client-facing experienceMINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (KSA)Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.

This includes regular review of patient survey information, responding to clinical provider or patient concerns, and efficient resolution of RL6 events.Results Orientation: Focuses self and other on achieving quality and financial outcomes in a responsive timely manner.Integrity Ethics: Demonstrates personal integrity, honesty, sincerity.

Trusted to do the right thing.Change Agent: Provides vision and planning to reach goals.

Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting and cultivation relationships.

Has keen understanding of industry and trends.Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.INDHP