Customer Service Representative Billing

DESCRIPTION/RESPONSIBILITIES: Responsibilities Possesses a genuine desire to serve our customers by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

Answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.

Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.

Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.

Quote accurate rates and document cargo bookings for shipments.

Rate Bills of Lading using company’s computer program.

Respond to customer questions, concerns and service requirements via phone, e-mail, and fax or in person.

Process and inspect vehicles, equipment and break bulk cargo for shipment to Alaska or Hawaii.

Enter documents into scanning (Imaging) system.

Employ training received on AML’s Customer Experience Initiative.

Carry out all duties with a strong commitment to excellent customer service.

Our Benefits include: Paid Time off
– 8 paid holidays, 17 days paid time off a year (PTO) and extended leave paid time Health
– Complete benefit plan including medical, dental, vision and flexible spending accounts Health for your family – we contribute towards medical, dental and vision for your spouse and dependents with low employee contributions 401(k)
– we match of up to 50% of your first 6% contribution after 1 year of service Additional retirement contribution – we add an annual contribution equal to 3% of your pay after 1 year of service Tuition Reimbursement
– Up to 50% of tuition and books with a maximum of $3,500 per fiscal year Employee assistance program – free and confidential counseling and problem solving to deal with life Life Insurance and AD&D – we provide at no cost to you Long term disability – we provide at no cost to you Qualifications QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.

EDUCATION and/or EXPERIENCE: High school education or GED is required.

Minimum of 2 years’ experience in customer service is required.

LANGUAGE SKILLS: Ability to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks.

Ability to write clearly and be understood.

Ability to effectively present information and respond to questions from groups of managers, customers, employees, service partners and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: Must be eligible to apply and be issued a TWIC (Transportation Workers Identification Card) OTHER SKILLS and ABILITIES: Ability to meet a regular work schedule.

Ability and willingness to work overtime as required.

Ability to plan, organize and prioritize work to meet schedules/deadlines.

Regular attendance and timeliness are essential functions of this position.

Daily physical presence is required.

Ability to work alone or as part of a team with minimal supervision.

Must be flexible and adaptive to constant changes and be able to work in a high stress environment.

PC skills required: Windows, Excel, Outlook, keyboarding proficiency Keyboard and ten key by touch PHYSICAL DEMANDS: The employee is regularly required to talk, hear and speak while communicating with employees and customers either in person or using telephones or radios.

While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 25 pounds.

The employee needs the ability to work in a constant state of alertness and in a safe manner.

WORK ENVIRONMENT: The noise level in the work environment is moderate in the office to very loud in the barge operation.

COMMENTS: This job description is not an employment agreement or contract.

Management has the exclusive right to alter this job description at any time without notice.

A post conditional offer of employment physical, drug test and background investigation are required.

Random drug testing is required of all Alaska Marine Lines employees.

Alaska Marine Lines is a federal contractor and an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Alaska Marine Lines policy applies to all terms and conditions of employment.

To achieve our goal of equal opportunity, Alaska Marine Lines maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified minorities, females, individuals with disabilities & protected veterans.