Benchmark Rubenstein Forum at The University of Chicago: Receptionist

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark.

Our strength lies in our diversity, positive service attitude and determination to succeed.

Come be a part of our “Be the Difference” culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.

Here are just some of the great benefits we offer:Full Time employees have access to Medical and Dental insurance to fit your needsBenchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)401K match (Let us help you build your financial future)Companywide Hotel Room Discounts (Who doesn’t love to get away)Paid Time OffEmployee Assistance Program (We are here to support you)Employee family events (bring the kids!)Partnerships and discounts with major retailers such as AT& T, Verizon and Dish to name a fewMany more, please inquire for more details The Receptionist is responsible for overseeing the operations, sets, and movement of the overall program logistics.

They manage the day-to-day floor execution of the programs by ensuring events materialize 100% accurately as specified through the program agenda and BEO’s, along with coordinating change management.

They are also responsible for supporting the Events Sales Managers in the delivery of program logistical needs.

They manage the movement of materials throughout events (including pre and post program needs) and act as general resources to ensure a meeting’s success.

This position is responsible for monitoring the conference center property assets and reporting & managing Nuvola needs throughout the day.

The Receptionist will also act as a greeter at the Forum’s lobby desk and coat check assistance.

What you will have an opportunity to do:The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus.

The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening.

The Forum is located at the intersection of East 60th Street and Woodlawn Avenue.

It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines.

The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host.

The building has a sustainable design target of LEED Gold.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE:High School Diploma or equivalentMinimum 2 years’ experience in general office environmentPrevious conference service or event coordination experience preferredExcellent computer software knowledge of Microsoft Office; Knowledge of Delphi andproperty related PMS system preferredExcellent verbal and written communication skillsPrevious guest services experience and interpersonal skillsAvailability to work a variable scheduleMust be in process or have completed the vaccine process for COVID-19 by time of job offer and be willing to stay fully vaccinated (fully vaccinated means completing all doses of COVID-19 vaccine including any future booster requirements per schedule requirement of the CDC).

ESSENTIAL FUNCTIONS:Oversight & assistance in creating memorable guest experiences, as well as anticipating guest/facilitator needs through event pre-walks and space checksOversee Program “Turn” Activities and ensure smooth programmatic flow Provide Room and AV orientations as neededAssist with movement and placement (delivery) of program materials, including pre and post event prepping, shipping and storing, as assignedAssist with technical and logistical opportunities that arise in meeting rooms for both instructors and attendees, as assignedAct as a resource, supporting the efforts of the Sales & Events Managers Confirmbreak, meal, reception and special event timing, as neededMaintain a solid working relationship with the Sales & Events, Operations and Audio/Visual Teams; routinely soliciting feedback on performanceMaintain effective communication and positive relationships with all operating departments acting as a resource and appropriately delegating tasks as needed.Follow up with all change requests to ensure accuracy and operational communicationGreet guests at Lobby desk and be available for any questions and assistance needed by guest upon arrival and departure from venuePerform other job functions as necessary to ensure property and company goals and guest expectations are exceededRespond to any reasonable task assigned by your immediate supervisor or General ManagerBe the Difference:Understand all aspects of Benchmark’s Be the Difference cultureSet the exampleLead and inspire all employees to Be the DifferenceHold each team accountable for delivering the experienceAttend BEO meeting when applicableUniversity Client Relations:Professionally represent The Forum in community and industry organizations and eventsDevelop and maintain collaborative partnerships with similar university venues and local hotels What are we looking for?

Benchmark Hospitality is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.