Automotive Receptionist/Appointment Coordinator

At Sullivan Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Sullivan Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.We are seeking a Cashier/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the caller’s business, and direct the caller to their destination. This position will primarily be responsible for scheduling appointments for service customers, along with basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable.*Responsibilities*Calculate the customer’s bill using the dealership’s computer systemReceive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticketMake change accurately and issue receipts to customersAnswer phones and direct consumer to the proper department and follow up in a timely mannerHandle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolutionOperate switchboard telephone systemCommunicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on holdAssist the managers with various clerical duties as neededBe friendly, professional, courteous and efficient when working with all customers and employeesFamiliarize yourself with department structures & internal procedures for assisting customers efficientlyAssist service department with scheduling customer appointmentsQualificationsExperience with Microsoft Office suite is a plusAbility to communicate customers’ interests needs and requests to management and sales personnelProfessional personal appearanceQuality work ethicClean driving recordJob Type: Full-time