Administrative Supervisor

Job Description:
Our mission of providing care to the world at a moment’s notice is at the heart of everything we do.

We are caregivers, first and foremost, and we will be there when you need us.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.

We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
JOB SUMMARY

Reporting to the Program Director, the Administrative Supervisor will be responsible for assuring full and appropriate staffing of ground units, growing the ground operations, and managing fleet and facilities across Alaska.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee, develop, and expand the Guardian Flight Ground operation.

Responsible for supervising, directing, and developing field staff.
Assure full and appropriate staffing of units for all ground field employees, and accurately process payroll and time off requests accordingly.
Coordinate daily work schedules for field employees, shift bids, floaters, ride-alongs, stand-bys, and special events staffing.
Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.
Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.
Prepare reports and manage projects as assigned by Program Direction.
Oversee equipment and supply maintenance.
Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotion.
Responsible for compliance with and enforcement of all applicable policies and procedures.
Mentor employees, conduct performance evaluations if applicable, counsel and provide disciplinary
actions to assigned personnel with a goal of developing a team-oriented approach with positive results.
Assist in driving performance management.
Oversee Fleet and Facilities across the Alaska footprint.
Adhere to all company policies and procedures.
Perform other duties as assigned.

MINIMUM QUALIFICATIONS:
Education/Licensing/Certification:
High school diploma or GED.

Minimum of 18 years of age.
Experience:
At least two years administrative experience, which includes previous experience working independently, prioritizing, managing multiple tasks and meeting deadlines.
Previous supervisory experience preferred.
Knowledge and Skills:
Good working knowledge of Microsoft Office (including Word and Excel).

Must have strong organizational skills.

Effective oral, written, and interpersonal communication skills.

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles:
Patient Care
– We continually earn the privilege to care for our patients.

It is at the forefront of everything we do.
One Team
– We respect each other and achieve together what no individual can alone.
Innovation
– We are driven to develop solutions that inspire progress.
Vigilance
– We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership
– We are accountable for what we do and take pride in how we do it.
Citizenship
– We are dedicated to being good stewards in the communities we serve.
EEO Statement:
Global Medical Response is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures.

This document in no way constitutes a contract of employment.

This description is not intended to be an exhaustive listing of all skills, duties, or responsibilities associated with the job.

Management reserves the right to revise the job, or to require that other or different tasks be performed, should circumstances change (i.e., changes in personnel, workload, or technological development)