Administrative Assistant/Receptionist

We are looking for a Customer-oriented Service Representative.

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Problem-solving comes naturally and They are confident at troubleshooting .

Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Follow communication procedures, guidelines and policies
Skills
Proven customer support experience or experience as a client service representative
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Apply now or give us a call at 815-323-6030 !

Job Type: Full-time

Pay: $16.00
– $17.00 per hour

Benefits:
401(k)
Dental insurance
Health insurance
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Administrative Assistant: 3 years (Preferred)
Microsoft Excel: 1 year (Preferred)
Data entry: 2 years (Preferred)
Work Location: One location