Administrative Assistant

Position: Service Administrative Assistant

DATE REVISED: June 6, 2017

DEPARTMENT: Service Department

SUPERVISOR: Service Director

SCHEDULE: 

The Service Administrative Assistant must be available to work Monday through Friday from 7:00 am to 6:00 pm and every other Saturday from 7:30 am to 4:00 pm.

This position is non-exempt from overtime and must be available to work before or after hours as necessary.

SUMMARY:  

The Service Cashier is responsible for greeting customers, handling money transactions, and other administrative duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Customer Service
Greet & acknowledge every customer as they come up to the Cashier desk
Answer customers questions and provide information to their questions or complaints
Maintain positive, professional work relationships with customers, vendors, and employees

Money Transactions
Balance drawer every morning
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities 
Issue receipts, refunds, credits, or change due to customers
Process Fleet payments online

Other Administrative Duties
Filing for manufacturing rebates
Process claims on aftermarket warranties
Complete Purchase Orders for vendors
Process Owner Advantage customer transactions
 

QUALIFICATIONS AND REQUIREMENTS:

Experience
Proficiency with Microsoft Office Suite Required
Accounting Experience preferred
1 year of customer service experience preferred

Education / Certifications
High School Diploma or equivalent required

Certifications / Licensures
Valid Driver’s License with acceptable Motor Vehicle Record as outlined by company policy

Skills
Attention to detail
Excellent communication skills
Ability to work well with personnel and vendors
Ability to resolve problems 
Active listening and speaking skills
Ability to prioritize and organize—time management skills
Flexible to change in a fast-paced, dynamic environment
Ability to handle pressure
Professional appearance
 

Work Environment & Physical Requirements
Constant standing
Constant use of hand dexterity
Constant use of vision and hearing
Frequent team work
Occasional bending, squatting, and reaching
Occasional loud noise, fumes, and odors

The duties listed above are intended only as illustrations of the various types of work that may be performed.

 The omission of specific statements of duties does not exclude them from the position if the work is related or a logical assignment to the position.

I understand this Job Description does not constitute an employment agreement between the employer and employee and does not eliminate the employment-at-will agreement.

   In addition, I understand this job description is subject to change as the needs of the employer and requirements of the job change.