Universal Banker

POSITION: Universal Banker

REPORTS TO: Branch Manager

LOCATION: Greenwood
– 20 N Emerson Avenue, 46143

WHY WORK HERE?

FCFCU is an award winning Credit Union.

Focused on serving our members, supporting the Military, feeding the hungry and financial literacy.

THE ROOT OF OUR CULTURE: Founded in 1953, Financial Center First Credit Union is a member-owned, not-for-profit, co-operative financial institution whose members receive direct financial benefits in the form of lower loan rates, higher savings rates, and fewer fees than other banking institutions.

With approximately 75,000 members and 10 locations in the Indianapolis, Muncie and Kokomo area, we are dedicated to providing our members with good, quality, convenient services.

We are committed to creating a workplace that encourages equal opportunity and values the diversity each employee offers to our credit union.

We recognize personal and professional development by offering interactive training and learning opportunities for our industry.

We are committed to building a culture that is fun, flexible, and people-centered.

Our goal is to provide a rich environment that nurtures our employees’ skills and to create a diverse workforce that is representative, at all job levels, of the communities we serve.

Financial Center First Credit union is an equal opportunity employer.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Financial Center’s culture is best defined as working relationships built on high intent, a solid base of common values rooted in servant leadership, and a shared vision to provide ‘an exceptional member experience’.

PURPOSE:
The Universal Banker position is responsible for completing deposits, withdrawals, and other financial interactions while providing excellent member experience.

This role is also responsible for building and maintaining relationships and serving our members by opening new accounts, processing loan requests, maintaining existing accounts, cross-selling products in order to help members achieve their financial goals.

CULTURAL EXPECTATIONS:
Adheres to Financial Center’s Policy and Procedures
Acts as a role model within and outside Financial Center
Projects the professional image of the Credit Union
Performs duties as workload necessitates
Maintains a positive and respectful attitude
Communicates regularly with supervisor about department issues
Demonstrates flexible and efficient time management and ability to prioritize workload
Consistently reports to work on time prepared to perform duties of position
Meets Department productivity standards
Demonstrate enthusiastic support of corporate mission, core values and long term objectives
ESSENTIAL DUTIES:
Daily opens and closes teller terminal, maintains proper amount of currency in drawer, accounts for assigned cash, checks and other monetary instruments and transactions, balances to the terminal teller/close report, remits receipts and excess cash to the supervisor
Receives members in person and either processes their request, or refers the member to the appropriate staff associate
Receives and handles financial transactions of all types, including; deposits, withdrawals, payments and negotiable items ensuring proper endorsement on negotiable instruments within these transactions
Adheres at all times to applicable policies, including, check cashing, identification and security
Maintains neat and orderly work area and ensures that all negligible and confidential records are properly secured
Educates members on electronic and automated service options
Responsible for recommending or referring all Credit Union and CUSO products and services to individual members, as appropriate
Performs job duties within state and federal regulations, Credit Union bylaws, established policies, internal controls, standards and work procedures
Process new account requests to include providing all necessary product information, accurately completing account application and all related documents, assess financial lifestyle and needs of member with a focus on offering additional products and services as appropriate
Implement and maintain procedures to ensure above average center audits
Maintain and balance ATM and Cash Dispense machine
Process consumer loan requests; provide all necessary loan product information, accurately complete loan application, accurately disburse loan according to requirements, cross sell additional products and services, meeting time and accuracy requirements
Provide general financial literacy principles regarding savings plans and preparation of realistic personal budgets
Performs other special projects and tasks as requested by supervisor.

May assist in the balancing of Automated Teller Machines, Night Drop, and Coin Balancing, outage research, eDesk/scanning of work, Ordering Supplies, vault maintenance and other duties assigned.
Proficient in all consumer and business services
REQUIRED BACKGROUND:
Two years successful sales and service experience at a financial institution or equivalent
One to twelve months of cash handling experience
High school diploma or GED
Must have average knowledge of fundamental arithmetic
Proficient in Microsoft Office, Lending Operations Systems, ATM, online services and other internal programs
Must feel comfortable handling large amounts of cash and working with computer terminals
Must be accurate and attentive to details, courteous, neat in appearance and patient in dealing with the members and other employees
Must be professional, tactful and have the ability to quickly explain credit union procedures and services
Possess and demonstrate strong sales skills and be achieving assigned sales goals
Must demonstrate ability to understand loan policy and procedures within 90 days of assuming the position
WORK ENVIRONMENT: The work requires physical mobility within the general work area, prolonged standing within a fairly small work area, and long periods of intense concentration, continual communication with members, repetitive tasks and a high level of attention to security.

May be temporarily or permanently transferred to another Center as required.

Job Type: Full-time

Pay: $17.00
– $19.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Schedule:
Monday to Friday
Weekend availability
COVID-19 considerations:
All customers are required to wear face coverings in accordance with local guidelines and mandates.

Work Location: One location