Treasury Program Supervisor II- Billing and Special Programs Coordinator

POSITION INFORMATION

The Arlington County Treasurer’s Office is accepting applications for the following employment opportunity: Treasury Program Supervisor II – Billing and Special Programs Coordinator

This is a full-time position in the Operations Division of the Treasurer’s Office.

The employee performs highly responsible administrative support duties and supervises billing and other special programs in the Operations Division.

· Coordinating main tax billing processes and reconciliation.

· Serving as the main point-of-contact with print vendors and the U.S.

Postal Service.

· Reviewing and reconciling monthly invoices from vendors.

· Managing monthly tax notifications mailings and updates.

· Gathering and preparing technical requirements to tax system developers on enhancements or fixes as they pertain to billing or other special programs.

· Providing technical assistance and guidance to staff on difficult or unusual tax system problems.

· Coordinating the implementation of new software, processes, or programs for the Division.

· Preparing weekly, monthly, and annual Division reports to management, the Treasurer, and other County Agencies.

· Providing data analysis.

· Creating and maintaining training documentation and training staff on new or updated processes.

· Providing in-person, over-the-phone, or written customer service to Arlington taxpayers in a high-volume environment.

Other duties may include:

· Assisting management with other duties as required.

SELECTION CRITERIA

Requirements:

· Excellent verbal and written communication skills.

· A highly developed analytical skill set, with the ability to understand complex processes from start to finish, and either anticipate problems/propose solutions or offer recommendations for improvement.

· High proficiency using Microsoft Office Suite, especially MS Excel.

· The ability to provide technical assistance to staff and customers on difficult or unusual system problems.

Minimum Qualifications: High school diploma or the equivalent, plus three years of administrative support experience.

· Experience working directly with the public and explaining policies and regulations to customers, preferably in a setting similar to that of the Treasurer’s Office.

ADDITIONAL INFORMATION

Work Hours: Monday through Friday 8 AM to 5 PM. 

A pre-hire background check will be made on all candidates who are selected for employment.

It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history.

You may be required to sign a release authorizing the County to obtain your background information.

Your responses to the Supplemental Questionnaire are considered part of the selection process and are required for this position.

Please do not give “see resume” as a response to the questions.

Incomplete applications will not be considered.

In order to receive full credit for your experience, please ensure that you have included details of all relevant work experience on your application and have completed the Supplemental Questionnaire in its entirety.

To Apply: Please send resume and cover letter to: Treasurer@arlingtonva.us; use subject line “ Treasury Program Supervisor II .” The completed application must be returned prior to 11:59 pm on the closing date.

For immediate hire; closing date November 19, 2021.

EOE.

The examination for this position may include one or more of the following: (1) evaluation of training and experience; (2) written and oral examination; (3) performance test; (4) personal interview; and (5) physical examination.

Applicants with disabilities may request reasonable accommodation during the application or selection process.

Please call the ADA Coordinator at 703-228-3559 (voice) or email pers@arlingtonva.us .

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1.

What is your highest level of education?

High School
Some college, but not related to position
BA/BS, not related to position
BA/BS directly related to position
Other degree
None of the above

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2.

How much experience do you have working directly with the public in a retail, financial services or similar customer service environment:

None
Less than 6 months
6 months to one year
One to two years
Two to three years
Three years or more

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3.

Describe your experience working directly with the public explaining policies, regulations and/or tax regulations to customers.

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4.

Please describe your proficiency level with Microsoft Excel:

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5.

Please indicate your proficiency level with Microsoft Word:

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6.

Describe your proficiency in speaking and understanding Spanish by checking ONE of the answers below:

I do not speak or understand Spanish
I speak and understand Spanish if the conversation is slow and simple
I speak and understand Spanish sufficiently well to answer general, multi-part questions
I speak and understand Spanish fluently and can communicate on most general knowledge subjects with accuracy and precision