Treasury Management Service Supervisor

Description

***This position may be eligible for a $1000 sign-on bonus!***

Supervises the client support for Treasury Management.

Essential Job Functions:

• Monitor the Treasury Management Services Team telephone line
• Monitor requests through Service Desk
• Oversee training
• Coaching and mentoring
• Act as liaison for Branches and Departments
• SLA monitoring for new implementations, trainings and maintenance requests
• WFM Scheduling/Forecasting/Shift adjustments
• Monitor the completion of;
  • MPA renewals for ACH/RDC
  • Quarterly Audits for ACH/RDC Limits
  • Quarterly Audits for Token Security Devices
  • Month-end recon reporting
  • Special projects as assigned

All employees are responsible for internal controls in the performance of their assigned duties.

Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.

Minimum Job Requirements:

• High School Diploma or equivalent.
• 4+ years banking experience preferred
• 4+ years of Treasury Management experience preferred
• Minimum 2 years in a supervisory or lead position required
• Excellent customer service skills with a desire to assist customers.
• Successful candidates will demonstrate an advanced level of computer skills.
• Advanced understanding of operating systems and browsers.
• Excellent listening, verbal and written communication skills.
• Strong telephone skills.
• Demonstrated effective interpersonal skills.
• Demonstrated effective time management skills.
• Ability to generate an atmosphere of exceptional team synergies, positive energy and CB pride.
• Outstanding ability to track and organize multiple tasks.
• Strong attention to detail.
• Strong client service skills.

Physical and Mental Requirements:

• Ability to sit at a computer monitor for extended periods of time
• Ability to perform repetitive finger, hand, and arm movements
• Ability to lift up to 15lbs.
• Ability to effectively discern information and formulate appropriate action
• Ability to reach, squat, bend, and manually manipulate standard office equipment

Values and Behaviors:

• Build enduring RELATIONSHIPS with clients and each other.
• Drive INNOVATION that simplifies life and work. 
• Seek continuous GROWTH in your personal and professional development. 
• Commit with HEART to serve others.
• Extend TRUST in order to receive it. 

Notice to Agency and Search Firm Representatives:

We do not accept unsolicited resumes from agencies and/or search firms.

Agencies must obtain advance written approval from Columbia Bank’s Talent Acquisition team to submit resumes, and then only in conjunction with a valid fully-executed written requisition contract for service and in response to a specific job opening.

Resumes submitted to any Columbia Bank employee by a third party agency and/or search firm without a valid written and signed requisition search agreement, will become the sole property of Columbia Bank.

Columbia Bank will not pay a fee to any Agency that does not have such agreement in place.

No employee outside of Columbia Bank’s Talent Acquisition team has the authority to enter into a requisition search agreement.

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