Treasury F&S Sr. Specialist-Service

Job Description: Line of Business Position Description and Responsibilities: Receive and respond to requests received by online channels.

Provides resolution for requests in real-time.

Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Required Skills and Experience: ∙ Ability to quickly diagnose and solve problems for clients in a fast paced environment ∙ Engage with customers, begin a conversation, build rapport, and handle objections ∙ Comfortable with change and learning new technology/processes ∙ Ability to provide a positive customer experience through creative solutions ∙ Intermediate ability in computer skills ∙ Ability to navigate multiple computer systems while interacting with the customer Desired Skills and Experience: ∙ 1 years of experience in the Banking/Financial industry ∙ 1 years of experience working in a call center Additional Competencies and Behaviors : ∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions ∙ Excels in working among diverse viewpoints to determine the best path forward ∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner ∙ Commitment to challenging the status quo and promoting positive change ∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base ∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Enterprise Role Overview : First point of contact for inquiries received from high revenue clients via email or phone channel.

Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests.

Requests consist of treasury, cash management, card and/or depository products.

May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Key Responsibilities
– Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Job Band: H6 Shift: 1st shift (United States of America) Hours Per Week: 40 Weekly Schedule: Referral Bonus Amount: 0 > Job Description: Line of Business Position Description and Responsibilities: Receive and respond to requests received by online channels.

Provides resolution for requests in real-time.

Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Required Skills and Experience: ∙ Ability to quickly diagnose and solve problems for clients in a fast paced environment ∙ Engage with customers, begin a conversation, build rapport, and handle objections ∙ Comfortable with change and learning new technology/processes ∙ Ability to provide a positive customer experience through creative solutions ∙ Intermediate ability in computer skills ∙ Ability to navigate multiple computer systems while interacting with the customer Desired Skills and Experience: ∙ 1 years of experience in the Banking/Financial industry ∙ 1 years of experience working in a call center Additional Competencies and Behaviors : ∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions ∙ Excels in working among diverse viewpoints to determine the best path forward ∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner ∙ Commitment to challenging the status quo and promoting positive change ∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base ∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Enterprise Role Overview : First point of contact for inquiries received from high revenue clients via email or phone channel.

Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests.

Requests consist of treasury, cash management, card and/or depository products.

May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Key Responsibilities
– Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Job Band: H6 Shift: 1st shift (United States of America) Hours Per Week: 40 Weekly Schedule: Referral Bonus Amount: 0 Job Description: Line of Business Position Description and Responsibilities: Receive and respond to requests received by online channels.

Provides resolution for requests in real-time.

Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Required Skills and Experience: ∙ Ability to quickly diagnose and solve problems for clients in a fast paced environment ∙ Engage with customers, begin a conversation, build rapport, and handle objections ∙ Comfortable with change and learning new technology/processes ∙ Ability to provide a positive customer experience through creative solutions ∙ Intermediate ability in computer skills ∙ Ability to navigate multiple computer systems while interacting with the customer Desired Skills and Experience: ∙ 1 years of experience in the Banking/Financial industry ∙ 1 years of experience working in a call center Additional Competencies and Behaviors : ∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions ∙ Excels in working among diverse viewpoints to determine the best path forward ∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner ∙ Commitment to challenging the status quo and promoting positive change ∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base ∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Enterprise Role Overview : First point of contact for inquiries received from high revenue clients via email or phone channel.

Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests.

Requests consist of treasury, cash management, card and/or depository products.

May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Key Responsibilities
– Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Shift: 1st shift (United States of America) Hours Per Week: 40