Sr Enterprise Director Patient Financial Engagement

Provides.

vison, leadership, operational direction, and oversight to functions that.

influence our patients experience with the revenue cycle including hospital.

registration, financial clearance, and customer service.

Overall.

responsibilities include development and oversight of operational plans.

including financial, systems/processes and internal controls for assigned patient.

financial engagement functions.

Drives best in class customer/patient.

experience, while collaborating with key operations leaders to achieve well.

defined business goals.

Ensures that the assigned functions actively engage.

in continuous process improvement to enhance performance and patient.

satisfaction and ensure quality standards are met..

MINIMUM QUALIFICATIONS:EDUCATION, CERTIFICATION, AND/OR LICENSURE:.

1..

EXPERIENCE:.

1..

5.

years management experience required.

2..

Seven.

(7) years of experience in healthcare finance.

PREFERRED QUALIFICATIONS:EDUCATION, CERTIFICATION, AND/OR LICENSURE:.

1..

Bachelors Degree in Accounting,.

Finance, or Business.

2..

Masters Degree, Certified Healthcare.

Financial Professional (CHFP) of HFMA.

EXPERIENCE:.

1..

Experience.

developing standards, processes, policies and procedures for a diverse.

organization.

2..

Record.

of success managing complex projects with multiple, diverse stakeholders..

3..

Prior.

experience with Epics Hospital Billing, Professional Billing, ADT, and/or Estimator.

module.

4..

Experience.

working in an organization of size and complexity comparable to WVU Medicine..

CORE.

DUTIES AND RESPONSIBILITIES: The statements described here are intended to.

describe the general nature of work being performed by people assigned to.

this position.

They are not intended to be constructed as an all-inclusive.

list of all responsibilities and duties.

Other.

duties may be assigned..

1..

Senor position over patient financial.

engagement processes for all WVU Medicine providers.

Creates exceptional.

customer experiences by ensuring that patient care and experience is the.

focus for assigned functions.

This includes understanding changing customer.

expectations and seeking innovative ways to create excellent service..

2..

Directly supervises Enterprise.

Director of Patient Access for Registration, Enterprise Director of Patient Access.

for Clearance, and Enterprise Director of Customer Service..

3..

Provides strategic leadership to.

patient financial engagement department through innovative ideas, reasoned.

risk taking, and thoughtful and thorough implementation strategies..

4..

Understands the business of Healthcare.

by keeping updated and understanding applicable federal/state laws and.

regulatory agency standards.

In addition, keeps updated and understands.

current trends in Healthcare and Healthcare Revenue Cycle and incorporates.

these trends, as appropriate, into assigned functions..

5..

Makes timely decisions and maintains a.

broad perspective in proactively identifying problems, opportunities and.

solutions..

6..

Effectively manages resources by using.

innovation, actively participating in setting the Revenue Cycle division.

budget, and creating workloads that are appropriate for the resources.

available..

7..

Continuously improves work processes.

leading system wide process improvement initiatives, seeking opportunities.

for improvement where others cannot and effectively separating tasks into.

efficient work flows..

8..

Engages with clinical areas as needed.

to properly incorporate patient financial engagement activities into the.

patient throughput cycle..

9..

Analyzes and improves department.

performance in areas of patient calls, estimate accuracy, pre-registration,.

and satisfaction..

10..

Works with stakeholders to develop and.

maintain user-accepted dashboards and scorecards.

11..

Promotes and contributes positively to.

the teamwork of the department by assisting co-workers, contributing ideas.

and problem
– solving with co-workers as observed by supervisor..

12..

Participates in performance.

improvement through attendance and participation in staff meetings,.

committees, task forces, cross functional groups, projects and discussion.

with hospital staff as observed by supervisor..

13..

Monitors data against regional and.

national benchmarks as well as industry leading key performance indicators..

14..

Produces monthly revenue cycle.

dashboards and other performance metrics..

15..

Assesses workflows and source.

information as it is relevant to data..

16..

Produces reports and other analytics.

to quantify and define opportunities and issues..

17..

Completes ad hoc requests for reports,.

dashboards, or analyses from revenue cycle management..

PHYSICAL.

REQUIREMENTS: The physical demands described here are representative of those.

that must be met by an employee to successfully perform the essential.

functions of this job.

Reasonable accommodations may be made to enable.

individuals with disabilities to perform the essential functions..

1..

Ability to sit for extended periods of.

time..

2..

Ability to lift, push or pull 1015.

pounds..

3..

Visual acuity must be within normal.

range..

WORKING.

ENVIRONMENT: The work environment characteristics described here are.

representative of those an employee encounters while performing the essential.

functions of this job.

Reasonable accommodations may be made to enable.

individuals with disabilities to perform the essential functions..

1..

2..

Travel to other business sites.

throughout the WVU Medicine Enterprise will be required at times..

SKILLS.

AND ABILITIES:.

1..

Financial, technical and professional.

skills..

2..

Oral.

and written communication ability to effectively represent the department and.

Hospital in interactions with other departments and to senior leadership..

Ability to explain analyses to a non-technical audience..

3..

Analytical.

and problem solving skills as well as the ability to work and communicate.

effectively with other departments..

4..

Ability.

to deliver on multiple tasks in a fast paced environment and establish relationships.

within the department.

5..

Ability.

to perform a variety of duties to support various projects.

6..

Maintain.

growing knowledge of personal computers, EPIC, data software, and Microsoft.

Excel.

7..

Demonstrates.

ability to work with staff to resolve problems and correct deficiencies in.

processes related to revenue cycle workflows..

8..

Demonstrates.

knowledge of third party payer regulations, revenue cycle functions, and.

electronic health records requirements.Bachelors.

DegreeOffice type environment