Operations Accountant 1 – Unclaimed Property

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics.

The Official Bank Check Operations team supports daily research in support of cashier’s checks and money order activity.  Team members process returns, work customer research tickets, and complete required system updates in preparation for Due Diligence and Escheatment of aged checks.  The team also works to reunite customers with their funds prior to or after escheatment.

The Operations Accountant 1, in Unclaimed Property Dept. will be responsible for performing a variety of functions.

Duties include:

• Performs operational accounting activities related to account reconcilement and maintenance

• Providing support to internal business groups and /or branches to resolve customer inquiries and research requests

• Receiving and reviewing incoming work, contacting appropriate external and internal resources as needed by e-mail or phone

• Clearing general ledger account exceptions, resolving complex customer issues using multiple resources and records

• Reviews and decisions cashier’s check and money order affidavits

• Gathers evidence and creates claims to submit to the state for the recovery of escheated funds on behalf of the customer.

• May have direct/indirect responsibility for supporting, advising, and resolving disputes for our customers and lines of business

• Considered a subject matter expert on operations issues related to process or function

• Team members work under minimal supervision following established procedures and exercising some judgment within guidelines

• Acts as an escalation point for less senior processors for complex issues or transactions providing training as needed

• Performs special projects as requested

Hours: 8 hour shift between 7:30am-5:30pm Mon – Fri

Required Qualifications

• 2+ years of bookkeeping experience; or 1+ year of accounting experience or operational accounting experience demonstrated through work or military experience

Desired Qualifications

• Customer service experience
• General ledger experience
• Ability to work effectively in a team environment
• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of accounting principles: general ledger reconciliation
• Strong analytical skills with high attention to detail and accuracy
• Strong organizational, multi-tasking, and prioritizing skills

Other Desired Qualifications

• Exposure to internal WF applications such as AXCIS, FK,  Hogan, 1OFC, Common Recon
• Microsoft Excel Experience – filtering and sorting

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.