PerkinElmer
Complete quote creation and contract booking for the OneSource Service contract accounts.
Scrutinize and edit instrument lists provided from various sources and presented in various forms to verify all required information is provided and standardized prior to equipment loads.
Complete equipment record creation, utilizing standard equipment nomenclature, pricing conditions and set up.
Manage the change control process for customer requests for equipment adds, deletes and changes, maintaining the OneSource service contracts and the equipment database submitted to the contracts team.
Create OneSource invoices at the required cadence, with customization and supporting documentation per customer requirements.
Manage spreadsheets in Excel using VLook-up.
Complete the month end chargeback process for all out of scope services, at the line item level with supporting documentation after receipt of customer purchase order and verification of enough funds.
Follow customer specific electronic invoicing submission processes.
Perform monthly QC checks on equipment loads, customer OneSource contracts, invoicing and other critical customer activities to confirm accuracy of cost, contract coverage, etc.
Provide support for all aspects of SAP contract material management, supporting OneSource multi-vendor instruments, searching for and identifying valid contract materials and submitting and fulfilling requests for new materials as necessary.
Provide customer reports as requested, with guidance from field leadership to assure the customer receives the right information in the right format.
Help support financial understanding of SAP based OneSource Contracts.
Work closely with finance and field leadership to ensure accurate financial performance reporting.
Help support ongoing continuous improvement for the OneSource Business.
Provide support for Laboratory Relocation and Laboratory IT projects, including equipment and contract creation, service call creation, project invoicing, financial tracking and coordination with the teams involved in the relocation or IT project Requirements: B.A./B.S.
Degree or 3 years of experience in a team-based customer service role.
Must have at least 2 years experience working with Excel.
2-3 years data administration experience.
Preferred Requirements: Prior experience with SAP a plus.
Able to multi-task many projects at one time.
Work well independently as well as in a team environment.
Detail oriented and organized.
Prior knowledge reviewing contracts is a plus.
Industry knowledge or scientific instrument knowledge a plus.
Experience with Microsoft Office with focus on Excel; SAP and Lotus Notes experience a plus.
Understand billing and invoice processes; experience with supplier negotiations.