Moneygram: Supv Transaction Processing
MoneyGram
This is a Contract position in City Of Lauderdale, MN posted January 7, 2021.
Job SummaryThe Supv Transaction Processing is responsible for the day-to-day activity and personnel within the MoneyGram Online transaction processing team.
This includes managing daily workflow and staffing, monitoring employees’ performance as well as assisting management in developing and maintaining departmental goals.Primary ResponsibilitiesSupervises and monitors day to day operations to ensure timely decision making.Ensures that all transaction processing and consumer calls are handled effectively.Evaluates individual and team performance against SLA’s and targets.Provides monthly performance reviews as well as ad hoc coaching to each assigned employee.Administers scheduling, time off, payroll for the team.Provides employee training to process and service the function of MoneyGram Online.Performs other duties as assigned.
Education BA/BS preferred or equivalent experience in a call center or financial operations environment.
Experience 3-5 years of relevant experience.Experience working in financial/fraud prevention/transaction processing operations.Experience leading or supervising a team, including hiring and performance management.
Essential SkillsAbility to lead, motivate, monitor and evaluate staff members.Strong knowledge and ability with Microsoft Office Suite.Theability to work in a team environment with strong attention to detail andfollow-through.Strong time management skills; prioritize and completeduties according todeadlines.Experienced leader in a time sensitive/fast paced environment.Exceptional written, verbal, and interpersonal communication skills.Proactiveattitude and being eager to improve.Strong analytical and problem-solving skills and abilities.Strong management and leadership skills, ability to keep the staff motivatedand engaged.Ability to structure daily tasks and duties.Ability to make real time decisions related to fraud and other businessactivities.Ability to multitask given competing deliverables.Ability to work independently and determine own priorities.LI-NS1
