MidFirst Bank: Teller Operations Supervisor – Broken Arrow

Position Description:The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and selling products and services to potential and existing customers.Your duties will include, but are not limited to the following:Greeting customers and facilitating a welcoming and customer focused environment.Processing routine customer transactions as well as assisting other Tellers with more complex transactions.Generating new business through referrals and suggestions of bank products and services that would benefit each customer.Also, coaches Tellers to more effectively identify these opportunities with the customers they service.Manages Teller work schedules, monitors overtime and assigns tasks as needed throughout the day.Trains new Tellers to ensure procedures are understood and executed properly to adhere to internal controls.Performing monthly surprise cash audits as well as month-end audit procedures.Responding to customer inquiries and concerns and creating positive solutions.This list includes the current primary responsibilities of this position.

It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.Position Requirements:Required Skills & Experience:A minimum of three years experience, the majority of which in a Teller III or Senior Teller capacity.Demonstrated successful sales, service and operational performance based on most recent performance appraisal.Should not be on recent disciplinary action for Teller over and short, fraud or out of policy losses that may affect the overall performance rating for either a mid or end of year performance appraisal.Supervisory abilities, including leadership skills, sound decision making, the ability to motivate others and address conflict in a positive and productive manner, in the absence of the Banking Center or Assistant Banking Center Manager.Physical Requirements: This position may require long periods of standing or sitting and may include long periods of typing and repetitive motion.

Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.