Lead Bankcard Specialist

Lead Bankcard Specialist

With history dating back to 1856, American National Bank is one of the largest privately owned banks in Nebraska with branch locations in the region with locations in Nebraska, Iowa and Minnesota.

We believe in doing.

By joining forces with local businesses, charitable organizations, and our team members, we are proud to be part of the momentum that keeps the community around us building and growing.

Together we can be the catalyst for making great things happen.

Join our company to be a part of this inspirational movement and learn how we can grow your career.

Together, we can do more for your future…

At American National Bank, we provide our team members with comprehensive benefits to do more for you and your family.

We offer:
Competitive base compensation with additional performance-based annual earning potential
Career growth potential built into every role
401(k) Investment Plan with up to 4% match by ANB with immediate vesting and profit sharing*
No cost Life Insurance with benefit 2x base salary (subject to cap), with ability to purchase additional coverage
Paid Time Off, Paid Holidays and Paid Volunteer Time
Medical Insurance with signification premium contribution by ANB, with Wellness Plan Support*
Dental Insurance with significant premium contribution by ANB*
Additional Insurance options to meet personal needs: Vision, Pet Care, Critical Illness, Accident, Income, and Identity Theft Protection*
Tuition Reimbursement*
Gym Membership Reimbursement*
Discounts on Banking and Financial needs

Eligibility Criteria Apply
Job Summary

Provide oversite for the staff and daily functions of the Bank Card Services operations team including service delivery, financial settlement, reconciliation and account maintenance.

Develop and implement sound operational procedures and train, mentor, and help evaluate the performance of the team.

Monitor operations and service delivered by vendors to ensure efficiency and compliance with Card Network and federal rules and regulations for all card programs (debit / credit / gift cards).

Help manage card issuance and plastic inventory for all card programs.

Serve as Subject Matter Expert in lifecycle management of Reg E and Reg Z processing for all ATM, Debit and Credit Card disputes including chargebacks and representment.

Manage fraud risks associated with card programs.

Work closely with service vendors to implement new fraud mitigation strategies.

Stays current on new developments in card payment field, monitor trends and research new service offerings.

Collaborate with internal team and service vendors to develop, plan and implement new services in support of bankcard operations team.

Essential Job Duties & Responsibilities
Coordinate and oversee the administration of daily activities related to ATM/ITM and bank cards including but not limited to dispute handling, General Ledge reconciliation, fraud reporting, Account monitoring, card maintenance, inventory management and network and bank reporting.
Keep abreast of and ensures compliance with all related Federal, State and Industry laws and regulations pertaining to Banking and card network associations, including operating rules and regulations of Mastercard, Reg E, Reg Z, Reg GG, Fair Lending Act.
Assists in the development, implementation, and communication of goals, objectives, policies, procedures and work standards for the department
Prioritizes the functions of the department and makes recommendations on operations.
Prepares reports related to work performed; activity reports and program statistics; periodic departmental reports / records for management as needed
Develops and standardizes operating procedures and methods to improve efficiency/effectiveness of operations; researches, evaluates and supports implementation of opportunities to streamline processes
Prepares clear and concise reports, correspondence, procedures and other written material
Monitor fraud reporting and respond accordingly to alerts and trends across all card programs
Assist with daily support activities relative to bank card services during times of high volume
Establish / maintain strong relationships with key service providers in support of bankcard programs; coordinate with vendor on system changes and understand impact of system changes to bank card operations

Experience Needed:
Two to four years of bank operations experience.
Previous banking (finance/accounting) and card experience, preferably in bank operations.

Education, Licensure & Certification Needed:
College degree preferred or equivalent work experience.
Skills & Abilities Needed:
Seasoned knowledge and expertise in bank or card operations, analytics and risk management
Organized and detail oriented with ability to effectively multi-task in a fast-paced environment
Knowledge of polices, procedures, applicable laws, codes, regulations and materials related to the operation and maintenance or responsibilities that reside in bank card services department
Knowledge of banking operations and best practices, including specialized knowledge of Reg.

E, Reg Z , Reg GG and Fair Lending Act.
Knowledge of basic accounting concepts and procedures.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)