Head of Community Banking Group

Use left/right arrow keys to move between top level menu items.

Arrow keys or space bar to move among menu items or open a sub-menu.

ESC to close a sub-menu and return to top level menu items.

Personal Banking Private Wealth Commercial Small Business Agility Savings Account Products and services on this site are provided by the following CIBC U.S.

entities, which are indirect wholly-owned subsidiaries of Canadian Imperial Bank of Commerce (“CIBC”).

Consumer and commercial deposit and loan products and services are provided by CIBC Bank USA, except as provided below.

All loans and other extensions of credit are subject to prior approval.

CIBC Bank USA – Member FDIC.

Trust services and investment products are offered by CIBC Bank USA and CIBC Private Wealth Management.

CIBC Private Wealth Management includes CIBC National Trust Company, CIBC Delaware Trust Company and CIBC Private Wealth Advisors, Inc., which also operates under the name “Geneva Advisors.” Trust services and investment products are not FDIC insured, not deposits or obligations of, or guaranteed by, CIBC Bank USA or CIBC National Trust Company, and are subject to investment risk, including loss of principal.

Commercial real estate products and services offered by CIBC Bank USA and CIBC Inc.

CIBC Capital Markets is a trademark brand name under which CIBC and some of its subsidiaries, including CIBC World Markets Inc., CIBC World Markets Corp.

and CIBC Bank USA, provide different products and services.

Capital Markets products are not FDIC insured; not deposits or obligations of, or guaranteed by, CIBC Bank USA; and are subject to investment risk, including loss of principal.

This website is not intended for use by residents of the European Union (EU).

Posted Date 2 days ago (2/26/2020 3:52 PM) ID 2020-5431 of Openings 1 Overview CIBC is a leading North American financial institution with 10 million personal banking, business, public sector and institutional clients.

CIBC offers a full range of advice, solutions and services in the United States, across Canada and around the world.

In the U.S., CIBC Bank USA provides commercial banking, private and personal banking and small business banking solutions and CIBC Private Wealth Management offers investment management, wealth strategies and legacy planning.

CIBC works to help you make your ambitions a reality with a team that is committed to being always professional, genuinely caring and collaborates to find simple solutions as we build our relationship-focused bank for the modern world.

Every year, CIBC is recognized for its business success, community commitment and employee initiatives.

We are proud of this success and are committed to creating an inclusive workplace and an environment where all of our team members can excel.

Responsibilities Business Unit Descriptions CIBC Bank USA focuses on deepening client relationships by delivering a full range of financial products and services to CIBC’s clients in the U.S.

Region.

CIBC Bank USA provides high quality financial products and services to consumers, small businesses, mid-size and large corporate companies and high net worth clients with a focus on integrated relationship management across commercial lending, treasury management, capital markets, investment management, trust, and asset management.

Job Purpose The Head of Community Banking Group is accountable to the President, US Retail & Digital Banking in leading and managing the growth and profitability of the organization’s Personal Banking, Small Business Banking, Community Development and CRA Strategy activities.

The role drives the development and execution of business strategies to increase acquisition of new clients, maximize share of wallet, , establish and attain the Bank’s CRA goals, while continuously improving client satisfaction results.

Areas of responsibility include Community Banking (Branch Network), Community Banking Operations, Residential Mortgage Banking, Small Business Banking, Community Development and CRA Strategy.

In fulfilling the mandate, the role is accountable for sound business management, regulatory, credit and operational risk management, profitability and expense management of the business segment.

Key areas of accountability include: Create and implement client acquisition and retention strategies to increase market share and share of wallet.

Understand market opportunities and potential for the specific client segment.

Become actively involved in the community, with key industry associations, advocates and clients.

Develop a client-centric relationship management team focused on creating value for clients.

Create a culture of operational excellence compliant with regional and global governance policies.

Lead the teams responsible for Community Development and CRA Strategy and ensure their success in both meeting the goals of the organization and compliance, legal and regulatory expectations.

Oversee the first line of defense as it relates to compliance, operational risk, and enterprise risk management.

Manage all credit risk within the business units as it relates to consumer lending, community development lending, small and micro business lending.

Sales and Business Development Contribute to Community Banking’s business strategy and plan in alignment with the organization’s strategic priorities, goals and objectives and based on a deep understanding of the market.

Lead the advancement of the Community Banking’s profitability and market share through effective execution of the plan and outstanding client and employee experience.

Deliver client offers in accordance with Personal and Small Business Banking core strategies, regulatory and risk management requirements, and brand standards.

Provide leadership and guidance to Community Banking Group team to ensure individual and business plan goals are achieved and/or exceeded.

Create an environment that fosters exceptional sales and service culture, supports partnering behaviour, and capitalizes on individuals’ expertise and knowledge of the banking business.

Deploy a client-centric sales team across the Community Banking network with a strong focus on maximizing profitability, growth, and customer loyalty.

Assume an active role in representing CIBC Bank USA and CIBC to build relationship with the community, centers of influence, government agencies and regulatory bodies.

Develop close partnerships with Community Banking leaders and CIBC Bank USA Bank leaders to capitalize on referrals.

Operational Effectiveness and Governance Create a culture of operational excellence to ensure compliance with credit and operational governance requirements and policies.

Ensure best practices are shared and leveraged across all teams including product and market opportunities, processes and initiatives to enhance operational effectiveness.

Support ongoing training and skill development at the individual and team level, leveraging national training initiatives within markets to maximize benefits to the business.

Implement strategies to enhance the employee experience, increase operational effectiveness and create a team that champion the vision and values of the organization.

Ensure technology is used to its full benefit and enables the group to effectively deliver its business and sales processes.

Manage and promote strong relationships with key internal partners including business and functional leaders and governance and controls groups.

Ensure transparency through development and use of metrics managing sales, lending, risk, and CRA (lending, investment and service) activities.

People Management Provide leadership and effective management of department staff to influence employee commitment to the organization and to the team.

Set appropriate context when assigning work to link employee’s work to organizational and department goals.

Build team and individual capabilities to ensure employees are capable of performing to job requirement standards.

Manage performance by providing fair and accurate formal and informal feedback, emphasizing employee strengths, and clarifying performance expectations.

Create a positive work environment by being an effective role model and by creating a winning work environment.

Identify and resolve compliance issues to ensure team members adhere to CIBC and CIBC Bank USA policies and governance requirements.

CROSS-FUNCTIONAL RELATIONSHIPS Regular interaction with CIBC Bank USA business leaders and key functional groups such as Finance, Technology, Operations, Risk Management, Legal and Compliance, Human Resources and Internal Audit.

Regular contact with representatives in the community, centers of influence, government agencies and regulatory bodies for purposes of business development and relationship building.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, guidelines and controls.

As the manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and control requirements.

As the leader of Community Development and CRA Strategy ensure the strategies of the organization and the execution thereof align with federal laws and regulations.

AUTHORITIES/DECISION RIGHTS A s a key member of the CIBC Bank USA leadership team, the role has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness, enhance client satisfaction, service and experience.

As a key contributor to the business unit, the role has authority to influence business and sales strategies in alignment with CIBC and CIBC Bank USA overall goals and priorities Qualifications In-depth knowledge and experience of the retail banking business, financial services practices, principles, systems and processes.

Highly developed leadership and sales management ability in order to lead and develop world-class sales force in a highly dynamic business and economic environment.

Results-oriented and strong ability to deliver to aggressive financial and business growth targets and strategic initiatives.

Solid understanding of operational, regulatory, risk management requirements and controls as it relates to retail banking systems and processes and the Community Reinvestment Act.

Knowledge of strategic, business and financial planning processes, market and organizational knowledge.

Strong communicator and relationship management skills in order to establish key relationships with clients and leaders across the organization.

Proven managerial leadership, able to lead and develop a team of professionals and prioritize effectively.

Sound judgment and problem solving and ability to make key complex decisions independently and with clear thinking and sound logic.

Takes ownership of decisions and actions, keeps key executives and stakeholders informed of critical issues and remains steady in the pursuit of corporate goals and objectives.

Sorry the Share function is not working properly at this moment.

Please refresh the page and try again later.