GM Financial: Loss Recovery Account Representative I

Overview:The Loss Recovery Account Representative I will work both individually and as part of a team to maximize dollars per charged off account to positively impact net losses.

This team member provides recovery efforts on charged-off accounts through various collection efforts and remedies.

This employee has contact with customers, agents, and various internal departments.Responsibilities:JOB DUTIESContact charged off accounts to request payments and/or collateral to bring the account to current status in a prompt, courteous and professional mannerNegotiate best settlement arrangement possible and perform related internal processesResearch and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelinesUtilize advanced skip tracing or collection techniques and other available resources for accounts where there has been difficulty establishing phone contactMonitor and provide feedback to less-experienced Account Reps to ensure maximum effectiveness and adherence to collection laws and proceduresProvide mentoring and training as needed to team members to develop the utilization of all available resources to accomplish goals Assist in technical training of new hiresHandle escalated calls and assist team members with resolution of difficult accounts when necessaryProvide feedback to management on team member performancePerform other duties as assignedConform with all company policies and proceduresQualifications:KnowledgeAbility to handle multiple tasks and deadlinesAbility to maintain effective working relationshipsAbility to use appropriate analysis, judgment and logic when solving problems and making decisionsAbility to work in a fast paced environmentMathematical ability in relation to arranging payment plans and calculating past due accountsAbility to maintain confidentialityKnowledge of debt collection strategies and remedies for clearing accounts Ability to navigate through account servicing and debt collection systemsSkillsDetail orientedGood oral and written communication skillsAnalytical and problem solving skillsAccurate entry skillsDemonstrated strong negotiation and escalation skillsEducationHigh School Diploma or equivalent requiredBachelor’s Degree preferredExperience0-2 years of collections experience or related field requiredWorking ConditionsNormal office environment subject to stressful situationsHarsh language from customersFast-paced office environmentStrong focus on providing quality service to internal and external customersWork additional hours based on production demands requiring mandatory overtimeFlexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be requiredSubject to daily service level requirements