Financial Crime Specialist

Title: Sr.

Claims Analyst Duration: 6
– 12 months (Extension based on performance) Location: 100 % Remote (Work from home) Compensation: $24.65/hr on W2 (Without benefits) Job Description: Resolves customer merchant, credit, or ATM claims within the bank’s policies and procedures.

Responsibilities include: Investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels.

May debit or credit customer’s accounts as appropriate, process charge backs or update customer regarding pending claims.

Researches and resolves other general customer account inquiries as appropriate.

The incumbent’s primary interaction is through indirect customer functions.

Typically performs back office functions such as, service support, claims resolution, ticket ordering and judgment claims.

Maintains internal operational and financial controls and ensures that they are observed for all assigned cases.

Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department’s case management system and financial controls.

Works within a team environment.

Associate is expected to meet or exceed department level benchmarks for productivity and quality.

May provide support and training to other analysts within the department.

Has thorough knowledge of the Claims Analyst function and handles more complex cases which require analytical and problem resolution skills.

At least 1 year of experience preferred.

Job Requirements: Required Skills: A minimum of 1 year of experience in a Claims environment Knowledge on Reg Z or Reg E claims is helpful but not mandate Needs experience with Chargebacks and Provisional credits Should have basic understanding on how fraud, billing dispute, ATM, Debit Card, Credit Card claims process work Need to investigate and research into claims and report back The fraud & claims experience MUST BE within a financial services/banking industry In-depth experience and knowledge of the chargeback process Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem-solving skills Customer-centric approach to problem resolution Must work well in a team environment, as well as independently Strong ownership skills Must have a strong and positive work ethic and follow Bank’s Core Values Must be flexible and adapt quickly to change Ability to multi-task and meet specific performance goals Should also have great typing skills and be familiar with 10-key Knowledge of PC functions in a Windows based environment Proficient in Excel and Word Excellent written and oral communication skills Desired Skills: Fraud or Billing Dispute Claim processing experience TO SET UP INTERVIEW PLEASE CONTACT BELOW: Khushboo Ashdiya Email: khushboo.ashdiyacollabera.com Phone: 281-721-4080