Financial Counselor

The Financial Counselor is a vital piece of the Business Office team at Mount Carmel Behavioral Health, an acute care inpatient setting for adult men and women who have been experiencing a wide-range of mental or behavioral health challenges.

Mount Carmel Behavioral Health, a joint partnership between Acadia Healthcare and Mount Carmel Health Systems, is an 80-bed acute treatment center located centrally in Columbus, Ohio.

The Financial Counselor will serve as a strategic partner within the Business Office in connecting, counseling, strategically work with and processing patient accounts.

Functions include, but not limited to:
Request and process bills to third party payors and patients, maximizing re-imbursement of services provided to achieve established hospital financial goals.

Review explanation of benefits to ascertain that claim processed and paid correctly.

Communicate with patients to identify and understand financial, social and and medical histories and other relevant patient information.

Assess the current financial situation of patients through the verification of patient insurance benefits; serving as the technical expert in confirming patients benefit and hospital reimbursement.

Assess and offer payment alternatives which may include prepayment for care, applying for financial assistance, etc.

Collect deductibles, pre-payments and outstanding balances following established collection procedures.

Educational/Licensure/Experience Requirements:
High school diploma, GED or equivalent required.

Bachelor’s degree in Business Administration or related field preferred.

Three (3) or more years’ of business office experience required, preferably in inpatient hospital setting or medical office.

Familiarity working with one or multiple payor sources, such as Medicare, Medicaid and Commercial insurances.

Benefits included, but not limited to:
Annual accrual of vacation, sick and extended sick time.

Personal days.

Group health insurance, 401k and other benefits.

Annual performance and salary reviews.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

41 CFR 60-1.35(c)