Fidelity Investments: Inbound Financial Services Representative

Job Description:Fidelity Investments’ Racial Equity & Diversity Pledge“Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect.” Abby Johnson | Chairman & CEO Fidelity Investments.

High Net Worth Representative We have a new and exciting opportunity for a Remote Licensed High Net Worth Service Associate Client Solution Center in the Greater Atlanta, GA area!

The position is remote and requires that you reside in the Greater Atlanta, GA area.

We offer virtual interviewing and onboarding, as well as access to our virtual training and support.

Full access to work from home capabilities to support our clients remotely.

You work hard every day to help Fidelity’s customers through some of the most complex and difficult decisions of their lives.

Our interactions help customers feel more confident to make better decisions and achieve their own financial dreams.

TheExpertiseWe’re Looking ForSeries 7 requiredSeries 63 preferred (paid training & support provided)Ability to work 100% percent remotelyBilingual in Spanish and English is a plus2-3 years of previous experience working in the financial services industryEntrepreneurial spirit: comfortable working independently, within the infrastructure of a large organizationStrong technological acumen and comfort with learning how to use new toolsExcels in paperless work environment by leveraging technology ThePurposeof Your Role As a High Net Worth Representative,you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore have complex service and investment needs.

In this role, you will help us to increase customer loyalty and drive business development opportunities.

While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past.

Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization.

These simple but powerful values set us apart from our competition.

TheSkillsYou BringYou have abroad based knowledge and understanding of general financial planning conceptsProven customer service, client support and problem resolution skillsYou possess exceptional verbal and written communication skillsAbility to effectively influence others and use consultative skills to enrich the customer experienceYour robust time management and organizational skills ?Our Investments in YouWe believe that a holistic approach to life is important.

Ourbenefit programsare designed to help you and your loved ones strike the perfect balance.

Sound too good to be true?

See for yourself and learn more about our benefits offerings:Click to hear from a few of our associates about the outstanding benefits Fidelity offers:Benefits at Fidelity InvestmentsClick here for a story about how we are helping ouremployee’s payback their student loan debt TheValueYou DeliverEngaging with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance,Processing customer requests to include options, equities, mutual funds and fixed income trades and other specialized monetary requestsDelivering efficient and responsive resolutions for various client situations, researching the issue and communicating the solution to the clientUncovering opportunities and identifying products and services that will enhance the client’s financial success and partner with the Financial Consultants to discuss potential business opportunity leads.Collaborating with internal business partners to research and resolve complex client requestsConducting pro-active outbound calls to communicate resolution to the client or secure additional information to close out the requestCertifications:Series 07 FINRACompany OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want.

We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.

We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

Find your Fidelity at fidelitycareers.Com.Fidelity Investments is an equal opportunity employer.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email toaccommodations @fmr.Com, or by calling 800-835-5099, prompt 2, option 2.

We welcome those with experience in jobs such as Associate Manager, Merchandise Handler, and Assistant Manger and others in the Retail to apply.