Fidelity Investments: Client Service Licensed Professional

Job Description:APPLY NOW.

HIRING IMMEDIATELYIf you currently hold a Series 7 license, we would like to speak with you!

Roles are available for hire now and we are seeking individuals ready to make a difference for our customers.

We are currently offering Virtual interviewing and onboarding, as well as access to our virtual training and support.

Full access to work from home capabilities to support our clients remotely.

As a Licensed professional in our service organization, you will be an integral part of a fast-paced, team-oriented environment that is focused on enhancing relationships, handling complex service and investment needs, while working to increase customer loyalty and drive business development opportunities.

Providing expertise for all service items, emphasizing “point of service” resolution.

You will own the outcome for the customer and provide a personalized, frictionless experience to effectively resolve the customer need.

In this role, you will have the opportunity to help our customers feel more confident, make clearer decisions, and achieve their own financial dreams.The TeamWhile every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past.Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization.These simple but powerful values set us apart from our competition.The Expertise You HaveSeries 7 requiredSeries 63 or 66 preferred, or ability to obtain within 90 days2-3 years of previous financial services experienceThe Skills You BringBroad based knowledge and understanding of general financial planning conceptsProven customer service, client support and problem resolution skillsTake ownership of complex situations that result in positive outcomes for the customerAbility to effectively influence othersRobust time management and organizational skillsExperience in handling complex trade requests (options, equities, mutual funds and fixed income) helpful, but not requiredThe Value You DeliverEngage with customers, via inbound calls, responding to their inquiresServicing the full spectrum of customer needs, including account set up, money movement, trading and establishing /updating account featuresYou deliver efficient and responsive resolution for various client situations.Effectively uncover opportunities and identify products and services that will enhance the client’s financial success and partner with the Financial Consultant to further discuss with the clientCollaboration with internal business partners to research and resolve complex client requestsYou have a strong aptitude for embracing new technology and the ability to simultaneously use multiple systems and resources to find the answers you need.You are client obsessed and provide peace of mind and confidence to our participants as you effectively answer their questions and handle their needsCorrespond with customers through a number of channels including phone, chat, letters and emails to quickly resolve the requestConduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the requestCompany OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want.

We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.We are proud of ourdiverse and inclusiveworkplace where werespectandvalueour associates for their unique perspectives and experiences.For information about working at Fidelity, visitFidelitycareers.ComFidelity Investments is an equal opportunity employer.Certifications:Series 07 FINRA, Series 63 FINRACategory:Customer ServiceCompany OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want.

We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.

We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

For information about working at Fidelity, visit FidelityCareers.Com.

Fidelity Investments is an equal opportunity employer.

We welcome those with experience in jobs such as Department Manager, General Store Manager, and Stock Associate and others in the Retail to apply.