Director, Student Financial Services

As part of the Student Financial Services (SFS) team and under the direction of the Assistant Vice President of Student Financial Services, the Director of Student Financial Services (DSFS) develops, manages and ensures outreach and engagement services are designed and maintained to support student success navigating through the billing and financial aid process. Through a proactive and strategic approach the DSFS will help build strong recruitment and retention services within SFS in collaboration with other departments achieving institutional enrollment goals. This position will work to identify departmental performance gaps and recommend effective enhancement solutions to increase department’s operations and outcomes as well as assist with developing University responses to emerging enrollment trends. The DSFS will oversee and work to enhance Student Financial Services technology systems as well as develop operational and competitor KPI (key performance indicators) data to inform better decision-making.

Student Financial Services (SFS) is a centralized office providing financial aid and student account services to all students enrolled at the University. The SFS team works as a strategic partner to support the University’s mission, values and goals. Student Financial Services helps students to navigate the process understanding that financing a college education is a partnership between a student, their family, and the University. The division’s goal is to help students maximize the resources available to them and is committed to assisting students and their families in finding the financial means to achieve their educational goals.

SUPERVISION EXERCISED

Direct supervision of Associate Director of Tuition Planning and Customer Service; Associate Director Systems and Data Analytics; Assistant Director of Veterans Affairs.

Bachelor’s degree required or Master’s degree preferred and five to seven years of successful work experience in financial aid or enrollment management office or a combination of education and experience from which comparable knowledge and skills are acquired.

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits and will not tolerate discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors will not be permitted to have an adverse influence upon decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

In order to protect the health and safety of the UNE community, UNE requires all students enrolled in classes on our campuses and all on-campus employees to be vaccinated for COVID-19 prior to the start of employment. The University allows for religious and medical exemptions to the policy, for most positions. Applicants who believe they are eligible for a medical or religious exemption to the vaccine mandate may seek the exemption through Human Resources after they receive a conditional offer of employment. Please note that no person to whom the policy applies will be finally employed or permitted to work if they are not vaccinated unless they request an exemption and are granted one.