Consumer & Business Sr. Relationship Banker, Elizabeth, NJ

• Put the customer at the center of everything you do, deepen relationships and make connections during every interaction.
• Engage customers through proactive, outbound calling for both service and relationship deepening opportunities.
• Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
• Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.
• Independently manage a portfolio comprised of both High Value consumer clients and Small Business customers with annual revenue up to $3MM.
• Aptitude & interest in serving business clients- reviewing financial statements and advanced knowledge of small business credit.
• Participates in joint calling with Product partners to generate and deepen relationships with business customers.
• Recommend the best needs-based solution; deliver solutions directly as well as introduce key partners (i.e. Investment, Mortgage etc.) when appropriate.
• Build trust and deliver solutions by setting expectations and meeting commitments.
• Develop relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.
• Deliver an outstanding customer experience in every interaction.  Ensure timely follow up and escalate for resolution when appropriate.
• Ensure compliance with all bank policies, procedures and regulatory requirements.

• Bachelor’s degree or equivalent work experience required.
• 5-9 years of experience in a customer facing environment including a minimum of 2-3 years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships.
• Strong financial acumen; general knowledge of consumer and small business products, and small business lending.
• Motivated to help people achieve financial goals.
• Passion and personal commitment to proactively help customers.
• Exceptional listening and communication skills in person and over the phone.
• Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
• Ability to use critical thinking to solve problems and provide solutions to customer issues.
• Demonstrated proficiency using the phone to engage with customers.
• Basic computer skills.

Primary Location: Elizabeth, New Jersey, United States

Other Locations: New Jersey-Elizabeth

Organization: Santander Bank, N.A.