Commerce Bank: Branch Manager

About Working at Commerce Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges?

That’s exactly what you’d be doing when you join the team at Commerce Bank.

We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs.

You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world.

If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk.

We’re always looking for the best and brightest.

About This Job The Branch Manager is the person running the branch.

You’ll drive and supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability.

This is a very important job that’s key to the branch’s success.

You’ll be in charge of making sure branch and individual sales expectations are met; day-to-day customer service; compliance with established policies and procedures relative to bank operations; security; human resource management; etc.

The Branch Manager monitors sales results of individuals as well as the branch as a whole against established goals.

You’ll step in to provide coaching and assistance whenever it’s needed.

In addition, you’ll have our own personal sales goals to meet and you may be assigned business development responsibilities as well.

You’ll be a coach, leader, mentor and role model all rolled into one.

You’ll lead your team to build and maintain strong relationships with customers by making sure they have a great experience every time they visit the branch and by providing friendly, helpful solutions to their financial challenges.

If this sounds like you, we’d love to talk.

Work Schedule: Monday Friday 8:15 5:15pm, Saturday 8:45 12:15pm Essential FunctionsMonitor sales efforts and resultsObserve and coach staff to improve overall customer management by providing timely feedback and guidancePlan and implement sales tactics to assure that individual and branch sales goals are metBuild and maintain business by actively soliciting new business from prospective customers and work directly with current customers to sell/cross sell retail productsService customer needs, research problems and provide follow-up to customers/staff membersProactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating and providing solutions to customer needsGenerate creative solutions to situations by trying different and novel ways to deal with organizational problems and opportunitiesLead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report’s individual needsEstablish procedures to monitor the results of delegations, assignments, or projectsPerform other duties as assigned Knowledge Skills & Abilities RequiredStrong knowledge of the retail banking field, products and services and bank operations, including knowledge of best practicesProblem solving skills and the ability to identify key issues from a base of informationExemplary customer service skillsExcellent sales ability including cross-selling and referral skillsStrong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problemsAbility to drive results and balance management of organizational risk and meeting goals of the businessStrong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goalsOutstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writingAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesIntermediate level proficiency with Microsoft Word, Excel and Outlook Education & ExperienceAssociate’s degree or equivalent combination of education and experience required2+ years experience as a Banking Services Manager/Consultant, Financial Services Representative or similar position required1+ year management experience required For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history.

If you express interest in and are considered for this position, you will be asked to authorize that report.

Location: 7400 N.

Orange Prairie Road, Peoria, Illinois 61615 Time Type:Full time