Citizens Bank: Business systems analyst

Job Description Description The Business System Analyst will analyze, design, test and implement application enhancements, upgrades and solutions to Credit Card production issues.

The candidate for this position works closely with other areas to deliver on requirements.

Primary Responsibilities: * Participate in the launch of new Credit Card products and features.

* Meet all mandatory project delivery dates.

* Work with the management team and peers to define the needs and objectives which will further assist in automating functions and streamlining operations while continually improving the customer experience.

* Provide technical support for complex system application(s).

* Document solutions and track progress.

* Work with the management team and peers to define requirements for system enhancements.

* Provide expert advice to business lines for system changes.

* Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

* Initiate complex solutions associated with Credit Card transactions in order to achieve customer satisfaction.

* Provide assistance to colleagues and customers associated with the implementation of new/updated processes.

* Manage multiple small to medium scale projects.

* Act as a liaison between Operations, product management, programmers and/or vendors to address system enhancements.

* Offer recommendations and solutions to management and peers based on system expertise.

Qualifications Required Skills/Experience: * Ability to make well informed business decisions while working independently and in group settings * Ability to create solutions for complex problems or system changes * Superior written and verbal communication skills; ability to deliver impactful concise messages to management * Strong organizational and time management skills * Strong ability to multi-task * Advanced MS Excel, Access, and Word experience * Strong interpersonal skills * Quantitative & qualitative reasoning skills * Project Management and Business Process Development experience * Strong fundamental knowledge of computers; mainframe, personal and distributed computers, and software applications for areas supported * Knowledge of programming, systems analysis and testing principles * Knowledge of System Development Life Cycle Preferred Skills/Experience: * 5+ years of experience in Credit Card technology * Banking/related experience Education: * Bachelor’s Degree preferred Hours and Work Schedule Hours per week: 40 Work Schedule: 8:30am to 5:00pm, Monday Friday Why Work for UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities.

When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/Veteran